SDE – Customer Engineering, Automation Testing – Selenium
BrowserStack
SDLCSelenium
Senior Implementation Consultant – CCaaS
Sprinklr
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Senior
Tech Stack
CloudGroovyJavaScriptTCP/IPVoIP
About the role
- Lead & deliver end-to-end implementation of Sprinklr's CCaaS solutions for enterprise clients
- Serve as the technical voice of the customer and advocate for your clients’ needs when escalating product issues
- Configure the Sprinklr product for various brands and industries following high standards of delivery and quality
- Constant learning and collaborating with the team to develop best practices on product configuration
- Work as a team to understand product adoption by various brands and establish a standard practice to improve adoption
- Provide social insights and recommendations to support clients’ business practices
- Ensure that all client users during customer onboarding are trained and educated properly on the platform and establish a relationship built on trust with client champions
Requirements
- 4+ years' experience in CCaaS Implementations
- B.Tech / B.E Graduation
- 3+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms
- Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC)
- Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark)
- Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms
- Development experience with Groovy, JavaScript, and/or scripting for integrations is a MUST
- Familiarity with Generative AI and Large Language Model (LLM) concepts
Benefits
- Comprehensive health plans
- Leading well-being programs
- Financial protection for you and your family
- Daily meditation breaks
- Virtual fitness
- Continuous learning opportunities with LinkedIn Learning
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CCaaS implementationvoice technologiesTCP/IPVOIPSIPRTPWebRTCplatform configurationAPI integrationsGroovy
Soft skills
client advocacycollaborationtrainingrelationship buildingtrust establishment
Certifications
B.TechB.E
