National University

Product Designer

• Develops and makes recommendations for enhancements and/or revisions of online materials, delivery methods, and instructional practices
• Conducts initial needs assessment and content analysis as part of the collaboration with the SEC leadership and Subject Matter Experts (SMEs)
• Authors original content and modifies existing materials in partnership with leadership and SMEs (Children’s Museum, portal transitions, Fundraising Academy)
• Creates design documents (outlines, storyboards, design mockups, etc.) to guide content, courses, and curriculum development process
• Designs successful assessments and evaluation methods and presents documentation for evaluation decisions
• Work with Content team leaders and Technology team to finalize key features and a structure for the format of modules and courses
• Use knowledge of specific audiences for modules and courses to recommend appropriate language and voice
• Offer suggestions for content items as it relates to presentation in a multimedia format
• Plans, conceptualizes, and organizes multimedia and design projects, e.g. storyboard engaging and interactive multimedia ideas
• Designs and provides recommendations for custom multimedia activities and other engaging content, course, and curriculum elements
• Conducts training and coaching on best practices for online design
• Make note of any errors on the Harmony online portal content and design and implement backend solutions for portal errors
• Perform LMS Administrator duties including course creation, duplication, user account creation, user enrollments, and implementation of newly released features
• Attend content check-ins to ensure consistency and adhere to tight timelines for delivery
• Acts as an eLearning expert in discovery meetings that pertain to the design and development of content, courses, and curriculum
• Consults and contributes on new innovative products to facilitate the growth of educational initiatives
• Facilitates in incorporating digital media elements in the online learning platform
• Participate in project management meetings as needed
• Translate content into learning activities and assignments, using adult learning principles and instructional design best practices
• Create learning activities and assignments that are engaging and useful for users
• Ensure that assessments and assignments are aligned with the appropriate rigor based on the course numbers that they are aligned to within National University
• Partner with the Content team to ensure course design aligns with the Academy’s goals and mission
• Collaborate with internal and external stakeholders to manage the creation, revision and/or customization of content, courses, and curriculum
• Coordinate with marketing team to produce both internal and client-facing content for all programs
• Create and maintain sales enablement resources (field guides, product feature maps, instructional documents and videos)
• Other duties as assigned.

Learning Experience Designer

Project Manager

• Provide comprehensive executive assistance to the SVP, CHRO: calendar management, meeting coordination, travel arrangements, and internal and external communication
• Serve as a trusted point of contact for internal and external university community
• Lead, coordinate, and support HR-related projects; oversee project timelines, deliverables, and cross-functional collaboration
• Organize and manage Board of Trustees’ Executive Committee compensation review and HR Policy Manual annually
• Support HR Advisory Committee and Whole Human Council
• Prepare monthly and quarterly operating reports and quarterly presentations for the Board of Trustees on behalf of the SVP, CHRO
• Draft, review, gain leadership approval and disseminate internal communications; supply HR content to communication channels
• Develop, maintain, and update the HR SharePoint site
• Invoicing submittal and reviews, credit card reconciliation, Agiloft contracting and management, event management support, calendaring, budgeting support, HR team meeting
• Other duties and projects as assigned

Executive Assistant / Project Manager

Recruitment

• Execute recruitment efforts for all National University System
• Partner with hiring managers and Human Resource Partners to outline the needs of the hiring manager and the requirements and expectations of the position
• Assist with the calculation of staffing metrics
• Source and recruit candidates using a variety of outlets, such as job postings and social media, while effectively targeting high-quality candidates for the position
• Seek out and recommend creative new ways of sourcing talent
• Develop a pool of qualified candidates by posting open positions to appropriate Internet sources and job boards
• Attend career job fairs for meeting recruitment needs and enhancing University recognition
• Coordinate the interview process, including pre-screening of resumes, sending application packets, arranging interviews, and facilitating skills testing, as needed
• Perform reference and background checks for potential employees
• Follow up with selected candidates by sending offer letters and new hire packets
• Completes necessary new hire paperwork for personnel files
• Maintain ATS, databases and spreadsheets of recruitment activities
• Maintain relationships with temporary agencies to fill temporary employment needs
• Assist with the creation of job descriptions
• Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation
• Maintain an in-depth knowledge of the industry through attendance of educational seminars, networking, and industry events
• Assist with other functions as directed by the Director, Talent Acquisition
• Reasonable and consistent attendance to fulfill the requirements of the position
• Other duties as assigned

Talent Acquisition Partner

Financial Planning and Analysis

The Academic and Finance Advisor (AFA) serves as a student’s key point of contact, providing in-depth, quality service to students from the time they enter the first course until they graduate.
Provide academic and financial support via phone, email, text, and chat.
Provide policy information and assistance throughout the student's educational time with the University.
Support students’ financial aid questions and funding throughout the program.
Identify at-risk students and educate/motivate for progress to graduation.
Responsible for operating tasks measured by retention, account balances, and task completion.
Maintain tasks/responsibilities for student load set by leadership.
Perform daily operating tasks assigned by Associate Director or systems.
Monitor student degree plans and course schedules for compliance.
Assist students with changes to course of study.
Monitor academic progress per Satisfactory Academic Progress guidelines.
Monitor receivable balances; recommend lockouts/dismissals for financial reasons.
Maintain reasonable outstanding balances and perform collection efforts.
Attend required team meetings and trainings; adjust schedule as necessary.
Provide professional support to escalated students.
Participate in department or special projects.
Other duties as assigned.

Learning Experience Designer

Executive Assistant / Project Manager

Talent Acquisition Partner

Academic and Finance Advisor I