National University

QA Engineer

• Conduct thorough internal reviews aimed at monitoring University controls for adherence to both internal guidelines and external regulations.
• Perform comprehensive internal reviews of University controls to assess compliance with internal guidelines and external regulations.
• Identify error trends during internal audits, synthesize the results and present them to University stakeholders.
• Build collaborative and transparent relationships across University constituencies.
• Collect, compile, and present audit outcomes to varied audiences.
• Interpret, summarize, and communicate complex regulations and policies related to financial aid.
• Compose and disseminate compliance and policy memos to provide guidance and understanding to relevant stakeholders.
• Responsible for the preparation, review, and organization of data and records for annual compliance audits and interim audits, as needed.
• Serve as a subject matter expert on issues related to regulations, financial aid processes, and University compliance requirements.
• Identify opportunities for process and training improvement and contribute to the development and implementation of enhanced procedures to strengthen overall compliance.
• Provide guidance and support to University staff, faculty, and administrators on compliance matters.

Financial Aid Quality Assurance Specialist

Growth Marketing

• Conducts 100+ outbound calls daily to engage new leads and existing customers to qualify leads and schedule demonstrations for Account Executives.
• Researches and identifies key stakeholders and decision-makers in K-12 school districts to ensure tailored and effective outreach.
• Consistently follows up with leads to build relationships, maintain engagement, and secure meetings.
• Qualify inbound leads from campaigns, events, and referrals to ensure high-value prospects are engaged efficiently.
• Uploads, manages, and prioritizes lead lists from conferences, events, and other sources provided by the Account Executive team.
• Uses Salesforce CRM and Five9 dialing software to track activity, maintain accurate records, and report progress.
• Collaborates with the sales team to refine outreach strategies and achieve team goals.
• Stays informed and knowledgeable on offerings to effectively communicates to leads and customers.
• Monitors trends and market insights to enhance outreach effectiveness.
• Performs other duties as assigned.

Growth Representative

Counselor

• Provide substantive, timely feedback to students on various assessment activities.
• Maintain a positive, safe, inclusive student-centric learning environment.
• Complete required tasks on deadlines (e.g., final grades, assessment, grading rubrics, input for grade appeals, etc.)
• Maintain appropriate professional training and/or scholarly activities, when applicable.
• Provide feedback to the course lead regarding the course content.
• Identify at-risk students and collaborate with student services.

Financial Aid Quality Assurance Specialist

Growth Representative

Part-time Faculty, Educational Counseling