Natera

Customer Success Manager

• Monitor and manage the end-to-end sample lifecycle for new oncology providers, ensuring the first few samples move through our system without friction.
• Collaborate with Medical Science Liaisons (MSLs), Clinical Trials, and Sales to provide a unified, custom touchpoint for new customers during their transition to Natera.
• Identify and resolve potential bottlenecks in the onboarding workflow, acting as the primary advocate for the provider within internal lab and clinical operations.
• Leverage Snowflake and Salesforce to monitor incoming samples and communicate with providers
• Effectively communicate onboarding wins, risks, and ROI assessments to leadership across the Oncology business unit.

Associate Customer Success Manager, Oncology

Full-stack Engineer

• Oversee product strategy, roadmap, and delivery for Women’s Health, Organ Health, and Rare Disease Diagnostics
• Establish partnerships with General Managers to align on strategic goals
• Audit existing product roadmaps and identify gaps in user experience
• Support commercialization of new products and drive improvements in the existing products
• Manage a team of Digital Product Managers, Solution Architects, and Integration Engineers
• Collaborate with Software Engineering for technical roadmap implementation

Vice President of Product Engineering, Genetics Portfolio

AI Engineer

• Ship zero-to-one AI products end-to-end — from customer discovery and prototyping through production deployment and iteration.
• Build agentic AI systems — design and implement autonomous and semi-autonomous workflows using LLMs, tool-use, memory, and orchestration.
• Develop AI tools that improve efficiency across clinical operations, data extraction, manual workflows, and more.
• Commercialize AI research — partner with the AI lab to take proprietary models from research prototypes and into production.
• Contribute to model training and post-training — fine-tuning, evaluation, safety testing, and optimization of Natera's proprietary oncology models.

Manager

• Lead, develop, and manage a regional team of MSLs, with clear accountability for performance and results.
• Provide consistent coaching through regular 1:1s, field co-travel, and structured performance feedback.
• Own onboarding, training, and ongoing development of MSL team members.
• Ensure consistent, high-quality scientific engagement across the region aligned to Medical Affairs priorities.
• Maintain strong visibility into regional activities, key accounts, and KOL engagement.

Oncology Medical Science Liaison Manager – Regional

Solutions Engineer

• Map the workflows in your domain — the ones running today, and the ones that don’t exist yet.
• Identify the step-change opportunities: where AI, ML, or automation unlock throughput, coverage, or speed.
• Build the business case, quantify projected impact, and align with domain leadership on priorities.
• Map structured and unstructured data flows across the systems involved.
• Define the target workflow: what the agent does, what the human does, and where they hand off.
• Build and manage evals. Re-run them on any material model, data, or workflow change before it ships.
• Own agent performance end-to-end. Track the KPIs that matter — throughput, quality, cost, human intervention rate, cycle time, adoption.

Forward Deployed AI Solutions Engineer

Business Operations

• Perform detailed audits of invoices to ensure compliance with internal policies and established guidelines.
• Review high-volume transactional data to identify discrepancies, errors, or non-compliant charges.
• Track, document, and escalate audit findings to appropriate stakeholders.
• Maintain audit logs and support ongoing compliance reporting.
• Work extensively in Excel to analyze, clean, and reconcile large datasets.
• Identify patterns, anomalies, and trends within transactional data.
• Ensure data integrity across multiple sources and reports.
• Support forecasting processes using established models and templates.
• Update and maintain financial models (primarily Excel-based).
• Assist with variance analysis and basic profitability tracking.
• Identify opportunities to improve audit efficiency and data workflows.
• Help standardize and document repeatable processes.
• Contribute to automation or tooling improvements where applicable.
• Partner with operations and finance teams to resolve discrepancies.
• Communicate findings clearly and follow through on issue resolution.

Business Operations Associate

Director

• Lead the data and omnichannel orchestration roadmap for the Oncology business to optimize stakeholder engagement.
• Own the Oncology data ecosystem, integrating claims data and market intelligence into high-impact commercial workflows.
• Build and refine AI-enabled frameworks that provide real-time recommendations and "next-best-engagement" insights for field teams.
• Partner with Sales Ops, Technology, and Marketing Analytics to standardize reporting, business rules, and KPI definitions.
• Establish rigorous operating models for data usage and measurement frameworks to ensure accountability and transparency.
• Act as a primary advisor to senior leadership, providing the performance trends and resource allocation models required to win in the Oncology market.

Senior Director – Commercial Enablement, Oncology

• Oversee and support the setup, execution, and operational readiness of new Patient Service Centers (PSCs)
• Drive the full lifecycle of PSC expansion from site sourcing to operational go-live
• Support development and tracking of budgets for new PSC openings
• Partner with Finance/Accounting to monitor spend against budget
• Review and process invoices related to PSC expenses
• Identify and evaluate potential locations for new PSCs
• Coordinate submission and negotiation of lease terms with property owners
• Obtain and maintain all required PSC documentation
• Lead end-to-end project management for PSC openings
• Deliver systems training to new PSC managers
• Establish operational readiness and documentation protocols for audits
• Work closely with management teams, sales, facilities, IT, and clinical teams

Manager, Business Operations

QA Engineer

• Participate in the day to day management and operations of the facility, products and vendors.
• Ensure safety, quality and compliance with all relevant procedures, state and federal regulations and customer expectations.
• Assist Natera employees with recommendations regarding the release, structure and change of all controlled documentation, training plan establishment and maintenance.
• Manage release and control of updates to Quality System & Product supporting documentation and assure data security.
• Collect and trend quality metrics; provide administrative oversight of QMS processes (e.g. Document Control, Training CAPAs, deviations, SCARs, complaints, and NCRs).
• Stay current on applicable regulation and guidance from FDA, ISO13485, CLIA, CAP, etc.
• Serve as scribe or provide other support for internal/external audits, including serving as an internal auditor.

QA Specialist

Data Analyst

• Lead reporting for agency-managed media campaigns, digital programs, and Salesforce-driven initiatives
• Build and maintain dashboards that give marketing leadership clear visibility into performance, trends, and ROI
• Ensure consistent reporting standards across channels, teams, and stakeholders
• Translate raw campaign data into performance narratives that drive decisions
• Use Airtable to support campaign hierarchy, planning and tracking
• Structure and optimize how campaign and performance data is organized and accessed by the marketing team
• Bridge gaps between Airtable workflows and Salesforce where needed
• Ensure operational data is clean, consistent, and accessible
• Develop and refine multi-touch attribution models that reflect how Natera's buyers actually engage
• Evaluate campaign and channel effectiveness to guide budget allocation decisions
• Provide clear recommendations on where to scale spend and where to cut
• Partner with Brand and Marketing leadership on forecasting and investment planning
• Track and analyze performance across the full funnel: lead to MQL to SQL to pipeline to closed-won
• Improve visibility into the Salesforce marketing funnel, including lead flow, conversion rates, and pipeline contribution by campaign and channel
• Identify bottlenecks in the funnel and partner with Demand Gen, Sales, and Marketing Ops to fix them
• Connect campaign activity to pipeline outcomes so marketing can demonstrate revenue contribution
• Partner with Data Engineering and Marketing Ops to ensure clean, reliable data flows across systems
• Maintain consistency across Salesforce, Airtable, Eloqua and agency platforms
• Standardize definitions and reporting frameworks
• Own the data dictionary for marketing analytics

Marketing Analytics Manager

• Design and implement full-stack applications using React (frontend) and Python (backend), with a database primary data store.
• Collaborate with scientists, laboratory operators, and business stakeholders to translate complex requirements into practical, production-ready software solutions.
• Contribute to architectural decisions, system design reviews, and sprint planning within a collaborative software development team.
• Ensure software meets the highest standards of robustness, performance, and compliance, adhering to regulatory requirements (e.g., ISO 13485, IEC 62304).
• Follow software engineering best practices, including automated testing, CI/CD, and change management protocols.
• Integrate cloud computing solutions (e.g., AWS or GCP) for data analysis, storage, and deployment.
• Continuously improve existing codebases and internal development processes through refactoring and peer feedback.
• Engage in cross-functional initiatives that span assay development, lab automation, and commercial software products.

Senior Software Engineer

Program Manager

• Lead cross-functional programs supporting product development initiatives at the Boulder, CO site.
• Drive end-to-end execution of product development programs, including planning, scheduling, resource coordination, and risk management across assay, software, and systems development.
• Support regulatory product development activities, ensuring alignment with regulated processes and quality systems.
• Coordinate regulatory submission readiness, including support for Investigational Device Exemptions (IDEs), pre-submissions, and other global regulatory filings.
• Lead cross-functional alignment across R&D, software, regulatory, quality, and clinical teams to ensure clear requirements, priorities, and deliverables.
• Translate product strategy into actionable program roadmaps, including timelines, milestones, and interdependencies.
• Partner with Alliance Management to manage external biopharma and CDx partnerships, coordinating joint program plans, deliverables, timelines, and communication across organizations.
• Identify, track and manage program risks and dependencies.
• Support continuous improvement of product development processes, tools, and cross-functional ways of working.
• Cultivate, build and maintain positive and collaborative relationships with cross-functional teams.

DevOps Engineer

• Designing, building and maintaining CI/CD pipelines using GitHub Actions to automate builds, testing, and deployment across development and production environments.
• Implementing infrastructure-as-code solutions with Terraform to support repeatable, version-controlled, and auditable infrastructure deployments.
• Automating deployment and configuration of applications, bioinformatics pipelines, and supporting services across both GCP and AWS.
• Building and maintaining automation scripts in Python and Shell/Bash to reduce manual operations, improve deployment reliability, and increase developer velocity.
• Managing containerized applications using Docker, Kubernetes, Google Cloud Run, and AWS container services.
• Configuring and maintaining monitoring, logging, and altering solutions to provide full visibility into application and pipeline health.
• Implementing security controls across CI/CD pipelines - including secrets management, access controls, and vulnerability scanning - with a regulated-environment mindset.
• Managing configuration management for application environments and bioinformatics workstations.
• Creating clear, comprehensive documentation for deployment processes, runbooks, and troubleshooting guides that support regulatory compliance requirements.
• Driving continuous improvement initiatives to reduce deployment friction, improve build times, and make developers more productive.
• Mentoring and providing technical guidance to development teams on DevOps best practices, cloud-native patterns, and tooling.

• Oversee day-to-day operations of the Customer Success Managers.
• Partner with various sales partners to ensure CSMs have a key alignment with sales.
• Develop the team as a distinct entity from the other CSM departments in order to align with business goals.
• Act as the internal champion of the customer experience, bringing visibility to customer feedback and aligning the cross-functional efforts needed to improve the customer journey.
• Act as the point person for any client complaint or escalation and see through resolution.
• Beat and exceed expectations set for key business metrics including csat, net promoter score, missing information rate, average selling price, and customer retention.
• Assist in team deployment of quarterly initiatives and new policies & procedures.

Manager, Oncology Customer Success

Product Manager

• Define and own the product vision and roadmap for AI-enabled tools for precision medicine offerings (e.g., biomarkers, trial enablement tools, co-development platforms) via genomic language models, biomedical AI agents, AI-driven analysis platforms, forecasting algorithms.
• Identify high-value use cases across drug development (e.g., trial design, patient selection, translational insights, companion diagnostics).
• Translate platform capabilities into clear product strategies aligned with business goals.
• Lead the end-to-end product lifecycle: concept → validation → build → launch → iteration.
• Partner with R&D, data science, and engineering to define product requirements and ensure high-quality execution.
• Drive prioritization decisions across competing opportunities based on impact, feasibility, and strategic alignment.
• Engage with biopharma partners, clinicians, and internal stakeholders to deeply understand needs and workflows.
• Synthesize customer insights into product requirements and roadmap decisions.
• Continuously assess market trends, competitive landscape, and emerging technologies.
• Serve as the central hub across Product, R&D, Clinical, BD, and Marketing.
• Align stakeholders around a unified product strategy and execution plan.
• Drive decision-making in a matrixed, fast-moving environment.
• Partner with commercial and BD teams to define product positioning, packaging, and pricing.
• Support go-to-market strategy, including pilot programs, partnerships, and scaled deployments.
• Ensure successful product launches with clear value propositions and supporting evidence.
• Define requirements for product validation, including analytical, clinical, and real-world evidence.
• Ensure products meet scientific, regulatory, and commercial expectations.
• Partner with clinical and regulatory teams to align product strategy with approval pathways where applicable.
• Build and mentor a high-performing product management function.
• Establish product processes, operating cadence, and best practices.
• Foster a culture of ownership, speed, and scientific rigor.