NABIS

Accounts Receivable

• Manage day-to-day AR operations, ensuring timely collections and retailer account management.
• Oversee enterprise retailers with large balances; proactively manage relationships and advise next steps (restrictions, escalations, or senior management advisement).
• Maintain visibility into escalated accounts, unresolved disputes, and applied/unapplied payments.
• Support both California and New York operations as directed.
• CRM Management (Zendesk or similar); oversee CRM workflows for AR, including ticket management and customer inquiries.
• Ensure all open tickets are closed out by the end of each day.
• Directly manage a team of 10+ off-shore associates, including two team leads; conduct regular one-on-ones, coaching sessions, and performance reviews.
• Drive continuous improvement and development for AR associates; oversee specialized workflows and distribute workload evenly.
• Manage specialized workflows including Payment discrepancies, Write-offs, and Phone audits for quality assurance.
• Resolve escalated disputes (short payments, returned checks/ACHs, payment allocation issues) and build trust-based relationships with enterprise retailers while protecting business interests.
• Create, maintain, and enforce AR standard operating procedures (SOPs); adapt quickly to frequent policy and process changes.
• Recommend scalable, pressure-tested solutions practical for brands, retailers, and distribution, while prioritizing company interests.
• Provide clear, detailed updates on account statuses, escalations, and team performance; generate and maintain reports that support escalations and leadership decision-making.
• Maintain high standards of communication across Slack, email, CRM, and internal reporting tools; report directly to the Senior AR Manager overseeing California and New York operations.
• Other duties as assigned.

Accounts Receivable Manager