NABIS

Accounts Receivable

• Own a dedicated portfolio of brand/retailer accounts, driving proactive, self-prioritized outreach on past-due COD and net-terms invoices.
• Lead collections conversations with professionalism, empathy, and firm negotiation — resolving disputes, brokering payment plans, and securing payment commitments in difficult situations.
• Partner daily with invoicing, operations, and delivery teams to resolve payment blockers in real time and keep product moving.
• Understand and follow established Slack workflows for status updates, escalation alerts, and cross-team hand-offs — reducing manual follow-up and keeping stakeholders looped in automatically.
• Manage and triage tasks across Asana and Zendesk, self-prioritizing a high-volume queue without dropping accounts.
• Identify early warning signs of retailer credit risk or brand delinquency and escalate through defined channels before balances become uncollectible.
• Produce weekly, account-level AR and credit reporting, and support Accounting with data for allowances for doubtful accounts.
• Flag likely-uncollectible invoices early and coordinate next steps with brands, Accounting, and leadership.
• Document and maintain clean, audit-ready records of every account interaction, escalation, and resolution.
• Use AI tools to streamline day-to-day workflows — drafting outreach, summarizing account history, and speeding up reporting — so more time goes toward high-value collections conversations.
• Continuously improve collections process documentation — tightening escalation paths and closing gaps as the team scales.

Accounts Receivable Associate

Team Lead

• Serve as the second point of contact for Brand Payments Associates, escalating issues to the Supervisor as appropriate.
• Complete KPI reporting for Brand Associates weekly and follow-up with any outstanding items.
• Answer any escalated questions from cross-functional partners, such as operations, cash applications, accounting operations, or any other internal partners.
• Ensure Zendesk requests are being completed per SLAs.
• Back-up for any brand payment associate as needed.
• Lead calls with brand partners.
• Collaborate with the Supervisor on special projects, process enhancements, and system improvements.
• Conduct second-level quality reviews of team members' work before escalating to the Team Lead.
• Assist with onboarding and training of new team members; contribute to maintaining and updating SOPs.
• Stay adaptable and open to learning new tools and systems as business needs evolve.

Brand Payments Team Lead

Recruitment

• Manage full-cycle recruiting (sourcing through offer) for 15 to 25+ concurrent requisitions spanning corporate and operations functions
• Lead and develop a small recruiting team, including day-to-day management, coaching, and performance support
• Own active sourcing strategy and pipeline generation, particularly for leadership and hard-to-fill roles, using LinkedIn Recruiter and direct outreach
• Partner with hiring managers to define role scorecards, interview plans, and candidate criteria
• Own hiring SLAs and time-to-fill targets across your req load, not just reporting on them
• Drive offers to close, partnering with hiring managers and People on comp positioning and candidate objections
• Support high-volume hourly hiring across distributed warehouse and fleet locations, including navigating state work permits and agent badging that gate time-to-start
• Build and refine Greenhouse workflows (knockout questions, application templates, scorecards, and rejection taxonomies) to keep high-volume pipelines clean and consistent
• Own candidate experience end-to-end, including timely communication and offer negotiation
• Maintain rigorous data hygiene across dispositions and funnel reporting, and report pipeline health, time-to-fill, and conversion metrics to leadership
• Own recruiting tool and channel spend, ensuring investment tracks to outcomes
• Ensure compliance with multi-state hiring regulations (e.g., Fair Chance Act, state-specific application requirements)
• Identify process gaps and build scalable SOPs, templates, and tools as the team grows

Talent Acquisition Manager

Data Engineer

• Own the building, maintenance, and optimization of pipelines to ingest data from both operational databases and third-party tools into a data lake/warehouse.
• Architect highly efficient ingestion patterns that handle evolving data schemas and high-volume, multi-source data streams seamlessly.
• Optimize pipeline performance to ensure maximum uptime, high throughput, and cost-effective compute usage.
• Use dbt to transform raw data within the data warehouse into structured, production-ready schemas.
• Write templated SQL and Jinja code to enforce macro-driven, modular, and DRY (Don't Repeat Yourself) development practices.
• Perform rigorous data quality checks by implementing native dbt tests.
• Set up monitoring and alerting frameworks around both ingestion routines and dbt builds.
• Track pipeline health metrics to measure and report on overall data freshness and platform reliability.
• Build data applications that interact with the data warehouse to empower decentralized self-service analytics.
• Build internal tooling and libraries to facilitate analytics and ML work.

Staff Data Engineer

Accounting Manager

• Supervise a team of 5 offshore contractors while overseeing key financial processes
• Ensure the accuracy, efficiency, and performance of the team
• Foster a collaborative team culture, encouraging continuous learning and professional development
• Oversee month-end close processes, ensuring accurate reconciliations and reporting
• Monitor and evaluate team performance through key metrics
• Lead initiatives to improve existing workflows and processes
• Serve as the primary point of contact for internal and external stakeholders

Accounting Operations Supervisor

Customer Support

• Serve as a primary point of contact for inbound partner inquiries via email, phone, and chat, ensuring timely, accurate, and professional responses
• Manage high-volume, multi-channel queues (Zendesk, Slack, and phone) with consistent adherence to SLA targets and quality standards
• Deliver white-glove support to brand and retail partners, providing proactive status updates and clear resolution paths for open issues
• Handle outbound follow-up on open cases, escalations, and relationship-sensitive communications with appropriate tone and urgency
• Monitor and manage order workflows end-to-end, including intake, fulfillment coordination, exception handling, and delivery resolution
• Process and track order adjustments, cancellations, returns, and account-level changes in internal systems
• Support partners with invoice reconciliation, payment inquiries, and COD/collections processes in collaboration with Finance
• Identify recurring order or account issues and escalate patterns to supervisors with documented context
• Liaise with Operations, Sales, Finance, and Compliance teams to resolve partner-facing issues that require multi-department input
• Maintain accurate records of partner interactions, case notes, and resolution steps within the CRM/ticketing platform
• Contribute to knowledge base maintenance by flagging outdated documentation and suggesting process improvements
• Support ad hoc projects, testing, and process rollouts as directed by CX leadership
• Meet or exceed individual KPI targets including response time, resolution rate, CSAT, and contact quality scores
• Actively participate in coaching sessions, QA reviews, and team calibrations to continuously improve performance
• Demonstrate consistent reliability in attendance, schedule adherence, and communication standards
• Surface partner feedback and recurring friction points to the team as inputs for product and process improvement

Customer Experience Associate

Account Manager

• Own monthly revenue across the territory: retain existing accounts, develop new business, and drive multi-brand penetration at every visit.
• Manage Key Account relationships — including a multi-store chain partner and other named accounts — through buyer-level relationships, business reviews, and joint promotions.
• Spend 4 days per week in the field; make 25+ in-person account visits per week with documented call notes.
• Build and execute a written territory plan with named target accounts, route cadence, and quota by account.
• Partner with brand teams on demo days, ride-alongs, and product launches in the region.
• Submit a weekly forecast and pipeline review; maintain CRM hygiene with no exceptions.

Sales Account Manager

Sales

• Own the regional number: Deliver against monthly and quarterly revenue quotas for Northern California
• Forecast accuracy: Submit a weekly rolling 30/60/90-day forecast to the Head of Sales with variance commentary.
• Pipeline coverage: Maintain 3x pipeline coverage relative to monthly quota across the team.
• Multi-brand mix: Hit revenue and case targets across the full Nabis brand portfolio, not just the priority SKU.
• Coach in the field: Conduct at least one ride-along per rep per week; deliver written coaching notes and develop reps to quota.
• Performance management: Run weekly 1:1s, monthly scorecards, and a formal 30/60/90 evaluation on every new hire. Document and act on underperformance within 60 days.
• Retention: Keep voluntary regrettable rep attrition below 10% annualized.
• Territory design: Build and maintain a written territory plan for each rep with named target accounts, route cadence, and quota.
• Top accounts: Personally own and grow the top 10 accounts in the region; conduct quarterly business reviews with each.
• New business: Drive net-new account acquisition and reactivate dormant accounts in partnership with the inside sales team.
• Field cadence: Ensure every rep is making a minimum of 25 in-person account visits per week with documented call notes in CRM.
• Brand partners: Serve as the regional point of contact for brand partners; coordinate ride-alongs, demo days, and market activations.
• Cross-sell: Drive multi-brand penetration across the portfolio — partner with brand and marketing on regional sell-in campaigns.
• CRM discipline: Enforce daily CRM logging — visits, orders, samples, next steps — by every rep.

Regional Sales Manager

Compliance

• Own day-to-day METRC operations across all active warehouse facilities (NorCal, SoCal, Nevada, New York), including package creation, manifest generation, transfer templates, and driver assignments.
• Reconcile METRC inventory against physical inventory and WMS records on a recurring cadence; investigate and resolve variances, missing packages, untagged product, and transfer discrepancies.
• Resolve METRC errors in real time (rejected transfers, incorrect weights, mis-tagged packages, voided manifests) and coordinate corrections with warehouse and CX teams.
• Maintain clean METRC hierarchies: package tags, item categories, strain entries, lab result associations, and waste/destruction entries.
• Process finalized transfers, receiving, adjustments, and destruction events in METRC within state-mandated timeframes.
• Serve as the in-house METRC subject matter expert and first line of support for warehouse and CX teammates running transactions in the system.
• Apply DCC (CA), CCB (NV), and OCM (NY) distributor regulations to live operational decisions: manifest rules, transfer windows, transportation requirements, labeling, and storage standards.
• Maintain a compliance calendar covering state license renewals, regulatory reporting deadlines, and facility-level obligations; execute renewals and filings on time.
• Track and apply operational changes from state rulemakings as they take effect (bulletins, emergency regulations, guidance documents), translating them into what the warehouse needs to do differently tomorrow.
• Act as the primary operational point of contact for routine state regulator communications at the license/facility level.
• Own the compliance vetting process for incoming brands and retailers: verify active state licenses, collect COAs, review product manifests, and flag non-compliant items before they enter the Nabis network.
• Maintain and enforce Nabis Compliance Form requirements (licenses, W9s, COAs, banking documentation).
• Maintain a live license database for all active partners with automated renewal alerts; proactively chase expiring licenses.
• Verify license status in state systems (DCC license search, CCB portal, OCM portal) and keep partner records synced with state sources of truth.
• Ensure all product labeling, packaging, and COA standards are met prior to order fulfillment in each state.
• Manage COA tracking across all inventory batches; coordinate holds, rejections, and remediation with brands and warehouse teams.
• Coordinate state-mandated compliance testing with third-party labs and ensure results are correctly associated with METRC packages.
• Run recurring audits of inventory records, waste/destruction logs, and transfer logs; identify gaps and drive them to closure.
• Manage Nabis’ response to scheduled and unannounced state inspections across all facilities; serve as the on-site/virtual point of contact when regulators arrive.
• Keep each facility inspection-ready at all times: METRC in sync, records current, labeling correct, storage compliant.
• Document findings from every inspection and drive corrective actions to completion.