NABIS

Compliance

• Own day-to-day METRC operations across all active warehouse facilities (NorCal, SoCal, Nevada, New York), including package creation, manifest generation, transfer templates, and driver assignments.
• Reconcile METRC inventory against physical inventory and WMS records on a recurring cadence; investigate and resolve variances, missing packages, untagged product, and transfer discrepancies.
• Resolve METRC errors in real time (rejected transfers, incorrect weights, mis-tagged packages, voided manifests) and coordinate corrections with warehouse and CX teams.
• Maintain clean METRC hierarchies: package tags, item categories, strain entries, lab result associations, and waste/destruction entries.
• Process finalized transfers, receiving, adjustments, and destruction events in METRC within state-mandated timeframes.
• Serve as the in-house METRC subject matter expert and first line of support for warehouse and CX teammates running transactions in the system.
• Apply DCC (CA), CCB (NV), and OCM (NY) distributor regulations to live operational decisions: manifest rules, transfer windows, transportation requirements, labeling, and storage standards.
• Maintain a compliance calendar covering state license renewals, regulatory reporting deadlines, and facility-level obligations; execute renewals and filings on time.
• Track and apply operational changes from state rulemakings as they take effect (bulletins, emergency regulations, guidance documents), translating them into what the warehouse needs to do differently tomorrow.
• Act as the primary operational point of contact for routine state regulator communications at the license/facility level.
• Own the compliance vetting process for incoming brands and retailers: verify active state licenses, collect COAs, review product manifests, and flag non-compliant items before they enter the Nabis network.
• Maintain and enforce Nabis Compliance Form requirements (licenses, W9s, COAs, banking documentation).
• Maintain a live license database for all active partners with automated renewal alerts; proactively chase expiring licenses.
• Verify license status in state systems (DCC license search, CCB portal, OCM portal) and keep partner records synced with state sources of truth.
• Ensure all product labeling, packaging, and COA standards are met prior to order fulfillment in each state.
• Manage COA tracking across all inventory batches; coordinate holds, rejections, and remediation with brands and warehouse teams.
• Coordinate state-mandated compliance testing with third-party labs and ensure results are correctly associated with METRC packages.
• Run recurring audits of inventory records, waste/destruction logs, and transfer logs; identify gaps and drive them to closure.
• Manage Nabis’ response to scheduled and unannounced state inspections across all facilities; serve as the on-site/virtual point of contact when regulators arrive.
• Keep each facility inspection-ready at all times: METRC in sync, records current, labeling correct, storage compliant.
• Document findings from every inspection and drive corrective actions to completion.

Compliance Analyst I

Product Manager

• Own and drive high-impact, cross-organization initiatives. You will be the primary driver for a number of high-impact, multi-quarter initiatives, aligning stakeholders and ensuring buy-in across Technology and company leadership.
• Drive product strategy and insights. Work closely with Strategic Initiatives, Revenue, and our internal Sales team to define long-term vision and strategy; identify opportunities through sales analytics and data insights; create alignment within the broader organization to define laser-focused roadmaps.
• Own product outcomes end-to-end. Deliver measurable impact across key company metrics, including net sales, market share, NPS, and expansion targets. Partner with Data and Engineering to define measurement frameworks for product performance.
• Influence platform and system design. Sales initiatives impact product offerings for the broader Nabis ecosystem. You will partner with other product managers and engineers to shape scalable and extensible solutions for the broader platform.
• Field research. Shadow sales reps and join ride-alongs with field teams, directly visiting retailer sites. You will partner closely with our sales team to gain on-the-ground insights.

Senior Product Manager, Sales

Support Engineer

• Act as the primary point of contact for our external facing teams.
• Investigate "stuck" orders or inventory sync issues.
• Learn to perform "Customer Change Requests" (CCRs).
• Translate customer frustrations into clear reports for engineers.
• Participate in the Weekly Operational Health Sync.

Technical Support Liaison

Full-stack Engineer

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Engineering Lead

Accounting Manager

• Monitor and analyze key performance indicators (KPIs) related to accounting operations, identify areas for improvement, and implement corrective actions
• Streamline and optimize the cash application and payment reconciliation processes to improve efficiency and accuracy
• Collaborate with Engineering to identify and implement automation tools or systems to enhance accounting operations
• Conduct regular training sessions for the accounting team to ensure they are updated with accounting policies, procedures, and best practices
• Assist in developing and implementing internal controls and processes to mitigate financial risks and ensure compliance with regulations
• Coordinate and oversee various ad hoc accounting projects, ensuring timely completion and accuracy
• Collaborate with Brand Payments during brand onboarding and offboarding, ensuring smooth financial transitions and closure of outstanding payments for our partners
• Perform periodic reviews to confirm clearance of uncleared checks, maintaining accurate financial records
• Collaborate with the legal team to ensure compliance and proper accounting treatment for legal matters and related processes.
• Oversee invoice generation and revenue reconciliation, ensuring accurate billing and financial reporting
• Prepare audit letters and support files, facilitating internal and external audit processes for compliance
• Supervise and manage the accounting operations team, providing guidance, training, and support to ensure the achievement of departmental goals and objectives

Accounting Operations Manager

Recruitment

• Manage full-cycle recruiting for all Nabis roles, including posting, screening, scheduling, and candidate communication.
• Proactively source, engage, and pre-screen candidates for salaried roles across multiple departments, building a strong, high-quality talent pipeline.
• Partner with hiring managers to define role requirements and create effective sourcing and recruiting strategies.
• Deliver an excellent candidate experience from first touch through offer acceptance.
• Support employer branding initiatives, including job postings, social content, and candidate communications that reflect Nabis’ culture and values.
• Maintain accurate and up-to-date candidate data in the ATS (Greenhouse).
• Track and report on recruiting metrics to assess performance and identify areas for improvement.
• Assist with seasonal and surge hiring periods
• Collaborate with the People Team on process improvements to enhance efficiency and candidate engagement.

Recruiter

Customer Support

• Serve as a primary point of contact for inbound partner inquiries via email, phone, and chat, ensuring timely, accurate, and professional responses
• Manage high-volume, multi-channel queues (Zendesk, Slack, and phone) with consistent adherence to SLA targets and quality standards
• Deliver white-glove support to brand and retail partners, providing proactive status updates and clear resolution paths for open issues
• Handle outbound follow-up on open cases, escalations, and relationship-sensitive communications with appropriate tone and urgency
• Monitor and manage order workflows end-to-end, including intake, fulfillment coordination, exception handling, and delivery resolution
• Process and track order adjustments, cancellations, returns, and account-level changes in internal systems
• Support partners with invoice reconciliation, payment inquiries, and COD/collections processes in collaboration with Finance
• Identify recurring order or account issues and escalate patterns to supervisors with documented context
• Liaise with Operations, Sales, Finance, and Compliance teams to resolve partner-facing issues that require multi-department input
• Maintain accurate records of partner interactions, case notes, and resolution steps within the CRM/ticketing platform
• Contribute to knowledge base maintenance by flagging outdated documentation and suggesting process improvements
• Support ad hoc projects, testing, and process rollouts as directed by CX leadership
• Meet or exceed individual KPI targets including response time, resolution rate, CSAT, and contact quality scores
• Actively participate in coaching sessions, QA reviews, and team calibrations to continuously improve performance
• Demonstrate consistent reliability in attendance, schedule adherence, and communication standards
• Surface partner feedback and recurring friction points to the team as inputs for product and process improvement