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NABIS

Brand Payments Team Lead

NABIS

Brand Payments Team Lead overseeing processes and supporting team efficiency at Nabis. Leading training, escalations, and operational activities in the payment function.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and troubleshooting skills in payment and reconciliation processes, with advanced proficiency in Excel and experience in financial systems. Proven leadership abilities in accounting operations, complemented by excellent communication and organizational skills.

Highest-signal resume keywords
Leadership ExperienceAdvanced Excel ProficiencyFinancial Systems KnowledgeAnalytical SkillsCustomer-Facing Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
AccountingFinance OperationsPayment ReconciliationKPI ReportingQuality ReviewSOP MaintenanceQuickBooksVLOOKUPSUMIFPivot Tables
Soft Skills
Attention to DetailTime ManagementOrganizational SkillsCommunication SkillsAdaptability
Tools & Technologies
Zendesk
Certifications & Qualifications
Bachelor’s Degree in Accounting
Industry Keywords
FinanceAccounting OperationsCustomer ServiceLogistics

About the role

Key responsibilities & impact
  • Serve as the second point of contact for Brand Payments Associates, escalating issues to the Supervisor as appropriate.
  • Complete KPI reporting for Brand Associates weekly and follow-up with any outstanding items.
  • Answer any escalated questions from cross-functional partners, such as operations, cash applications, accounting operations, or any other internal partners.
  • Ensure Zendesk requests are being completed per SLAs.
  • Back-up for any brand payment associate as needed.
  • Lead calls with brand partners.
  • Collaborate with the Supervisor on special projects, process enhancements, and system improvements.
  • Conduct second-level quality reviews of team members' work before escalating to the Team Lead.
  • Assist with onboarding and training of new team members; contribute to maintaining and updating SOPs.
  • Stay adaptable and open to learning new tools and systems as business needs evolve.

Requirements

What you’ll need
  • 3–4 years of experience in accounting, finance operations, or a related field
  • Proficiency with financial systems; experience with QuickBooks is a plus
  • 1-2 years of proven experience in a leadership or supervisory role within accounting operations, finance, or a related field
  • Strong analytical and troubleshooting skills, particularly in payment and reconciliation
  • Advanced proficiency in Excel (VLOOKUP, SUMIF, pivot tables)
  • Previous experience in a customer-facing role within finance, accounting, or logistics is highly preferred
  • Strong leadership skills to support growing team and business
  • Exceptional attention to detail and a continuous improvement mindset
  • Excellent verbal and written communication skills in English
  • Strong time management and organizational skills in a fast-paced environment
  • Bachelor’s degree in Accounting or a related field preferred
  • Enthusiasm and ability to learn new software and adapt to evolving processes

Benefits

Comp & perks
  • Unlimited PTO and paid holidays
  • Competitive salary
  • Medical/Dental/Vision offered to all full-time employees
  • 401(k) plan with a match