Sales Representative
ABC Legal Services
Salary
💰 €40,000 - €45,000 per year
Job Level
Mid-LevelSenior
About the role
- Onboarding new clients (including creating clients' platform accounts)
- Build a usage centric approach of the platform, and monitor the user’s adoption
- Pro-actively measure and follow your portfolio performances to anticipate and mitigate all potential critical situations
- Collaborate with product team to share customer feedbacks, deploy new use cases and enrich customer experience
- Conducting monthly meetings with clients to ensure platform adoption is instilled
- Answering in a timely manner clients' requests and advising on best practices (example : conducting plateforme trainings)
- Leading quaterly business reviews with Sales
- Recommend, drive and execute the account plan on your portfolio, and lead customer relationship as a trusted advisor
- Influence your client into becoming Mytraffic true advocate through public speaking events, testimonials, success stories
- Drive cross-functional projects, team methodologies and ensure automating success process for our clients' scalability
- Being the internal voice of our clients
- Guarantee a best in class adoption and usage of all Customer Success tools and reportings (Amplitude, CRM, Intercom)
Requirements
- Location : Madrid or Barcelona
- Bilingual in French and Spanish and speak English perfectly
- At least 4 years in a CSM role, in Saas B2B and on a complex solution or previous experience in the data industry
- Managed an important client portfolio with key accounts
- Master sales cycles, anti churn strategies and portfolio expansion
- Team player, positive impact on people
- Challenger mindset: ask Why, challenge status quo, measure impact
- Troubleshooter mindset: resilient, coachable
- Strong presentation & organizational skills, operational excellence
