MyTraffic

Sales Operations Manager

• Design and deploy mandatory training sessions for Product, Tools, and Processes (sales and CSM).
• Create and develop a post-training certification system.
• Reshape current playbooks on all sales processes (outbound, discovery, etc.).
• Create tailored enablement materials: decks, Modjo sessions, libraries.
• Build a ready-to-use environment: tools, templates, optimized processes.
• Ensure continuous enablement and guarantee adoption of new features with tailored support.
• Develop specialized training with internal/external speakers and custom individual support.
• Foster a culture of continuous improvement; regularly update materials, training, and certifications.
• Act as bridge between Product/BV teams and Sales/CSM; collaborate with Ops on tools.
• Measure effectiveness of training programs using performance KPIs; identify skill gaps and optimize.

Sales Enablement Manager

Customer Success Manager

• Onboarding new clients (including creating clients' platform accounts)
• Build a usage centric approach of the platform, and monitor the user’s adoption
• Pro-actively measure and follow your portfolio performances to anticipate and mitigate all potential critical situations
• Collaborate with product team to share customer feedbacks, deploy new use cases and enrich customer experience
• Conducting monthly meetings with clients to ensure platform adoption is instilled
• Answering in a timely manner clients' requests and advising on best practices (example : conducting plateforme trainings)
• Leading quaterly business reviews with Sales
• Recommend, drive and execute the account plan on your portfolio, and lead customer relationship as a trusted advisor
• Influence your client into becoming Mytraffic true advocate through public speaking events, testimonials, success stories
• Drive cross-functional projects, team methodologies and ensure automating success process for our clients' scalability
• Being the internal voice of our clients
• Guarantee a best in class adoption and usage of all Customer Success tools and reportings (Amplitude, CRM, Intercom)