Multiverse

Support Engineer

• Provide strategic IT support to 1000 internal employees, focusing on complex escalated issues
• Collaborate on IT infrastructure projects, system implementations, and technology rollouts
• Participate in process improvement initiatives that enhance employee experience
• Research and evaluate new technologies for enterprise-scale deployment
• Shadow senior team members to develop advanced skills in automation and system administration
• Maintain and improve IT documentation, procedures, and knowledge base
• Develop user training materials and conduct education sessions
• Work with departments across the business on technology requirements

IT Support Analyst

Learning and Development

• Defining and owning our company-wide knowledge strategy - embedding principles for how we codify, organise & disseminate key information in the AI era
• Establishing pragmatic information governance frameworks that balance org-wide coherence with departmental agility and leverage emerging AI capabilities
• Defining & tracking against success metrics for adoption, experience & impact
• Implementing selection & roll-out of knowledge tooling - leveraging latest AI-based innovations & automations to enrich & enhance our capabilities
• Managing migration process while minimising disruption & information leakage
• Future-proofing knowledge tools to integrate with emerging tools and capabilities
• Driving adoption & ongoing usage via training, documentation & support provision
• Working with teams to address issues and remove barriers to change
• Building & coordinating networks of internal champions to facilitate and reinforce change

Knowledge Manager

Full-stack Engineer

• Architect & Build Foundational Systems: Combine software engineering practices with cloud infrastructure, distributed systems, and observability to deliver solutions ranging from infrastructure abstraction to core services used across the company.
• Refactor for Scalability & Maintainability: Identify areas of technical debt or fragile architecture and lead refactoring initiatives to simplify complex code, improve performance, and enable faster iteration. Continuously enhance the design of core systems to support evolving business needs without introducing unnecessary complexity.
• Define and Drive Technical Strategy: Partner with engineering and product leadership to define the long-term technical roadmap, making critical decisions that will shape the developer experience for years to come.
• Solve Ambiguous, High-Impact Problems: Take the lead on our most complex technical challenges, navigating ambiguity to break down large-scale problems into clear, actionable plans for the team.
• Elevate the Engineering Bar: Act as a technical mentor and role model for other engineers. You will elevate the team's capabilities through code reviews, design discussions, and by introducing and championing best practices.
• Lead Cross-Functional Initiatives: Drive technical alignment and influence outcomes across engineering, product, and design teams, ensuring we build cohesive and powerful solutions.
• Champion Innovation & Pragmatism: Explore, prototype, and advocate for new technologies (including experiment with AI-powered automation to enhance how engineers write, test, and deploy code) while balancing speed of delivery with long-term sustainability.

Staff Engineer – Reset & Unlock

Community Manager

• Audit and overhaul the end-to-end learner communication flow (onboarding, mid-course nudges, graduation).
• Rewrite automated emails and platform notifications to ensure they are clear, compelling, and human.
• Maintain a consistent tone of voice that balances professional authority with an encouraging, "peer-to-peer" feel.
• Own the calendar for learner events (primarily online, with occasional high-impact in-person meet-ups).
• Source, brief, and manage guest speakers who add immense value to our professional learners.
• Facilitate live sessions to ensure they run smoothly, stay on time, and remain highly engaging.
• Collaborate with our subject matter experts (SMEs) and coaches to refine their delivery materials.
• Edit and "punch up" slide decks to ensure they are visually clean and narratively driving.
• Ensure all coaching assets align with the overarching brand voice and learner experience goals.

Learner Experience & Community Manager

Growth Marketing

• Identify and prioritize our next strategic markets using market analysis, regulatory assessment, and competitive positioning
• Build repeatable market entry playbook and execute strategies including regulatory navigation and partnership development
• Partner with Finance & Corp Dev on acquisition opportunities in new markets to accelerate growth
• Establish relationships with policy makers, partners, and industry stakeholders across target markets
• Translate market insights into business cases with clear resource requirements and ROI projections
• Create expansion roadmaps integrated with product, ops, and GTM capacity
• Support M&A due diligence and integration planning
• Secure executive and board buy-in for expansion investments
• Align international expansion with GTM sales capacity and market-specific approaches
• Work with Product/Tech on localization requirements
• Collaborate with Policy & Comms on regulatory strategy and reputation building
• Leverage investor networks for market intelligence and introductions across Europe

IT Support Analyst

Knowledge Manager

Staff Engineer – Reset & Unlock

Learner Experience & Community Manager

Director of Growth