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AI Content Specialist – Adoption
MultiverseAI Content Specialist ensuring high-quality AI-generated content for Multiverse's newest adoption platform. Role involves quality assurance, content curation, and supporting governance and feedback processes.
About the role
Key responsibilities & impact- Quality-assure AI-generated content: Review a sample of the use cases our AI content generation system produces for accuracy, working prompts, realistic outputs, and credible time savings.
- Improve the system, not just the output: Identify patterns in where generation falls short and feed those insights back so the library gets better over time.
- Keep content current: Use an AI-assisted process to identify use cases affected by tool changes and update them, keeping the library free of stale or inaccurate guidance.
- Curate the knowledge base: Maintain the generic and customer-specific knowledge bases of best practices and AI tool documentation.
- Support governance and feedback: Triage user feedback on content, route it appropriately, and act on it.
Requirements
What you’ll need- Editorial judgement and quality instinct (required)
- Hands-on AI building skills (required)
- Evals fluency (required)
- A bias toward effectiveness over volume
- Rigour and data fluency
- Bias to action and comfort with ambiguity
- Bonus experience: Experience in learning design, instructional design, content strategy, or technical writing/editing.
- Experience designing for or working in technical or AI disciplines
- Prior exposure to LLM evaluation tooling or platforms (e.g. LLM-as-judge frameworks, offline/online eval tooling) beyond the foundational fluency described above.
Benefits
Comp & perks- 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
- private medical Insurance with Bupa
- a medical cashback scheme
- life insurance
- gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
- Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
- work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
- Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI Content GenerationContent CurationKnowledge Base MaintenanceUser Feedback TriagePattern Identification
Soft Skills
Bias Toward EffectivenessComfort with AmbiguityBias to Action