MULTIVAC USA

Field Engineer

• Troubleshoot or install complex, customized packaging and processing equipment at customer facilities
• Repair equipment to customer specifications quickly and efficiently
• Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering
• Provide contact information for service team for future service needs and parts needs
• Ensure customers are comfortable with operational and safety procedures of their equipment
• Complete service documentation of repairs made during the call and submit related trip expenses
• Ensure reports are complete, accurate, and submitted within 24 hours of job completion
• Complete weekly expense reports and time sheets in an accurate and timely manner
• Handle all expenses in a cost-effective manner
• Work with flexible schedule accommodating internal and external customers' needs
• Commit to overnight travel as required and work outside normal business hours, including weekends

Traveling Field Service Technician

Sales

• Generate capital equipment sales to processing and packaging industry customers throughout the South Region
• Responsible for the complete sales process including prospecting, reporting, quoting, and closing business
• Travel approximately 70% to conduct customer site visits and follow up on leads
• Create and manage an efficient travel schedule to maximize customer contacts and minimize overnight travel
• Prepare detailed proposals/quotes according to customer requirements
• Manage customer expectations as they relate to the order process including coordination with internal departments
• Participate in the development and execution of a business plan and budget for the territory

Regional Sales Manager – Food Processing & Packaging Equipment

• Identify potential sales opportunities with existing customers and new prospects by conducting customer site visits, following up on leads provided by the company, and by other prospecting methods as appropriate.
• Achieve territory bookings and invoiced sales goals.
• Create and manage an efficient travel schedule to maximize the number of customer contacts per trip and minimize overnight travel.
• Provide all necessary information and documentation for the completion of sales proposals and orders.
• Prepare detailed proposals/quotes according to customer requirements.
• Take responsibility for managing customer expectations as they relate to the order process including coordination with internal departments.
• Leverage resources such as CRM, marketing tools, demonstration facilities, and support staff to further the sales process.
• Participate in the development and execution of a business plan and budget for the territory.

Application Engineer

• Collaborate with the sales team to understand customer needs and develop the optimal MULTIVAC line solution
• Process assigned Requests for Quotation (RFQs), consulting with colleagues across engineering, project management, procurement, and the international parent company
• Ensure the technical efficacy of proposed solutions, assisting with order clarification and addressing follow-up technical concerns
• Develop line layout drawings to support customer proposals, trade show booth designs, and other sales-related initiatives

Application Engineer – Systems

General

• Supervise a local team of Field Service Technicians (FSTs)
• Serve as a liaison between FSTs and Regional Service Director
• Provide specific application, product, and technical knowledge to FSTs
• Ensure compliance with safety rules and engage in risk assessment and root cause analysis
• Conduct performance reviews consistent with company policy and assist with goal setting
• Work closely with Regional Scheduler to meet assigned objectives
• Travel to customer sites to address high profile immediate needs
• Create reports identifying field issues with recommendations for resolution

Regional Service Supervisor

• Generate sales to both prospective and existing Multivac customers throughout the Western United States
• Prospecting, reporting, quoting, and closing business in accordance with sales goals
• Travel approximately 60% of the time, potentially more depending on location
• Attend all material test trials as allowed by prospects or customers
• Work closely with Customer Support Rep’s and Forecast and Pricing Analyst as it relates to materials forecasting, quoting, order processing
• Utilize CRM according to established procedures
• Provide all necessary information and documentation for the completion of proposals and orders

Traveling Field Service Technician

Regional Sales Manager – Food Processing & Packaging Equipment

Regional Sales Manager – Food Processing & Packaging Equipment

Application Engineer – Systems

Regional Service Supervisor

Regional Sales Manager – Packaging Materials

Regional Sales Manager – Food Processing & Packaging Equipment