MTP Brasil

Product Specialist

• Consultative support to customers across multiple channels (email, chat, phone)
• Engaging customers throughout the Digital Agriculture journey
• Monitoring and routing requests
• Troubleshooting and problem resolution
• Reactive and proactive customer interactions aimed at retention and engagement
• Technical support for farmers
• Machinery compatibility checks

SDET

• Design and implement intelligent solutions using Microsoft Copilot and the Power Platform (focused on Power Apps and Power Automate), integrating with OpenAI models while ensuring governance, security, and scalability for the firm's AI initiatives.
• Architecture and development
• Design enterprise AI solutions integrating Copilot Studio, Power Apps, Power Automate, and OpenAI model APIs.
• Define technical and architectural standards for intelligent automations.
• Knowledge of Python and Databricks.
• Create and maintain governance policies for the safe and ethical use of AI.
• Monitor adoption, impact, and compliance KPIs.
• Guide teams on AI best practices and effective use of Copilot.
• Conduct workshops and training sessions for advanced users.
• Identify opportunities for new use cases and automations.
• Develop business cases to justify AI investments.

AI Automation Architect

Project Manager

• Lead and manage IT projects from initiation to delivery, ensuring adherence to deadlines, scope, and budget.
• Conduct agile ceremonies, including dailies, sprint planning, reviews, and retrospectives.
• Develop and maintain project plans, schedules, and budgets using waterfall and agile methodologies.
• Collaborate with cross-functional teams, including developers, designers, and stakeholders, ensuring project success.
• Identify and mitigate risks and issues, remove impediments, and ensure timely resolution.
• Communicate project status, progress, and challenges to stakeholders and senior management.
• Promote a culture of continuous improvement and share agile best practices within the team.

Robotics

• Develop automation systems that will increase the speed, reliability and security of Willis Towers Watson's operations in Brazil and Latin America.
• Develop automations using the UiPath platform (one of the most advanced available) and the VB.NET / C# languages.
• Maintain direct contact with the health and life insurance operations team and with other Latin American countries such as Mexico, Argentina and Colombia.
• Develop technical, interpersonal, communication and time-management skills.

RPA Analyst

Technical Project Manager

• Responsible for delivering the cloud time-capture solution (time tracking/time recording) to member firms in accordance with global IT processes and governance, ensuring project and operational targets are met.
• Works in partnership with Business Programme Leaders to manage the solution lifecycle, leading implementation teams in collaboration with Solution Architects, Business Analysts, technical/development teams and service operations.
• Acts as the primary point of contact with the client during day-to-day implementations, conducting workshops and ad hoc meetings to gather requirements and discuss solutions.

IT Project Manager – Cloud Solutions Implementation

Operations

• The primary focus is to identify performance trends (qualitative and quantitative data) related to IT operations and Discovery processes, proposing innovative solutions and continuous improvements to IT leadership and business stakeholders.
• Collaborate in defining Discovery product strategy and oversee its tactical execution.
• Coordinate responses to stakeholder requests related to Discovery outcomes (NIS / GHS / NGC / TechOps).
• Be responsible for the inspection and continuous improvement of:
• - Discovery schedules
• - Integrations
• - Plugins
• - Updates
• Act as a strategic partner to IT and business areas.
• Analyze operational data and identify improvement opportunities.
• Propose innovative solutions and services to optimize operations.

IT Operations Lead

ServiceNow

• Design solutions that align business requirements with the platform's native capabilities, delivering value and measurable outcomes.
• Manage product roadmaps and contribute to the strategy for evolving features and offerings.
• Collaborate with global, cross-functional teams to translate requirements into:
• - User stories.
• - Technical specifications.
• - Act as a technical subject matter expert (SME) on ServiceNow products and their value to the organization.
• - Guide development teams and stakeholders, prioritizing out-of-the-box (OOB) functionality and minimizing customizations.
• - Troubleshoot issues and build trust through solutions aligned with PwC's global strategies.