MTP Brasil

Support Engineer

• Experience in application support with knowledge of ITIL service management principles.
• Use domain knowledge and relevant expertise to identify the area of fault (code, environment, or configuration) and guide the appropriate team in designing and implementing the fix.
• Responsible for delivering technical diagnosis and solution recommendations within a specific technology area and for assigned applications.
• Demonstrate technical understanding that spans multiple platforms and application-level expertise across a portfolio of applications, with broad awareness of business strategic priorities to resolve complex problems.
• Develop technical application support skills with detailed experience on industry-standard platforms such as Google Workspace, .NET/IIS, Azure Cloud, Microsoft SQL, Kubernetes, RPA, and others.
• Possess strong technical capabilities, analytical skills, and application knowledge.
• Diagnose and troubleshoot complex application issues and leverage tools and resources appropriately to identify solutions, documented or not.
• Manage multiple conflicting deadlines and competing priorities.
• Build and maintain relationships within the team and across the firm.

L3 Application Support Analyst

Backend Engineer

• Develop and maintain web applications using JavaScript with Express (Node.js) and TypeScript.
• Implement and consume RESTful APIs, following best practices for design and security.
• Use the Azure cloud platform to host and manage applications and resources.
• Use Azure SQL to store and manipulate data.
• Perform unit and integration testing to ensure code quality.
• Use static code analysis tools, such as Veracode, to identify and remediate vulnerabilities.
• Use GitHub for version control and code collaboration.
• Use Azure Functions to create serverless functions when required.
• Familiarity with unit testing.

Mid-level Back End Developer

QA Engineer

• Lead and provide technical guidance to the QA team on projects involving legacy applications.
• Define and implement manual and automated testing strategies, ensuring system coverage and quality.
• Create, review and validate test plans, test cases and validation scenarios.
• Develop and maintain test automation scripts (preferably with Selenium, Java, or similar languages).
• Execute UI and API tests, identifying, logging and tracking defects in a structured manner.
• Participate in agile ceremonies and collaborate with cross-functional teams (Development, Product, DevOps).
• Estimate automation efforts and ensure deliveries within agreed timelines.
• Work in CI/CD environments, using tools such as Azure DevOps or Jenkins.
• Ensure good code versioning practices (e.g., Git).
• Troubleshoot automation issues, contributing to the continuous improvement of QA processes.

QA Lead – Legacy Applications

Data Analyst

• Creation of reports;
• On-demand data analyses;
• Presentation of analyses to stakeholders;
• Writing scripts in Python;
• Collecting and analyzing large datasets to generate insights and recommendations;
• Staying up to date with trends in Data Science, Machine Learning, and Artificial Intelligence;
• Communicating findings and insights to both technical and non-technical audiences, and promoting recommendations based on data analysis.

Data Analyst (Mid-level)

Robotics

• Act as a technical reference for business process automation.
• Design, develop, maintain, and evolve end-to-end automations.
• Ensure automations are robust, scalable, secure, and aligned with business rules.
• Analyze, map, and automate business processes using RPA (UiPath and Power Automate).
• Develop attended and unattended bots with appropriate exception handling and reprocessing.
• Implement RPA development best practices to ensure stability and maintainability.
• Create automation workflows integrated with legacy systems, ERPs, CRMs, web portals, and databases.
• Work on optimizing existing processes to reduce failures, rework, and operational costs.
• Integrate bots with APIs, web services, queues, files, and databases.
• Configure and manage orchestration, scheduling, and queues (Control Room / Orchestrator).
• Ensure credentials, environments, and access controls are properly managed.
• Implement logging, metrics, and monitoring for automations.
• Provide production support for bots, investigate failures, and propose improvements.
• Version automations and support CI/CD pipelines for RPA.
• Document processes, workflows, exceptions, and business rules.
• Support the definition of technical standards and RPA governance.
• Collaborate with business teams to understand processes and requirements.

Senior RPA Developer

Analyst

• Provide second- and third-level technical support to end users (on-site and remote)
• Manage and support the Windows 11 environment
• Administer and support the Apple ecosystem (MacBook, iPhone, iPad, Apple ID)
• Perform employee onboarding and offboarding (preparing Apple devices, access provisioning, and policies)
• Manage hardware inventory and IT assets for the department
• Experience with facilities support for meeting room needs and audiovisual equipment

Senior IT Analyst

Architect

• Act as the area consultant and technical reference, responsible for leading AI transformation projects.
• Design end-to-end architectures for solutions involving LLMs, RAG and agents, conduct assessments, identify optimizations, design technical architecture solutions, ensure technical standards, and work hands-on on strategic projects.
• Design robust architectures involving LLMs, RAG, agents, vectorization, pipelines and integrations.
• Define technical standards, best practices and governance for the AI area.
• Create and maintain internal AI frameworks, accelerators and reusable components.
• Approve technical solutions proposed by the team.
• Conduct technical deep-dives with clients, perform AS-IS mapping and define TO-BE states.
• Identify automation opportunities and productivity gains using AI.
• Prepare complete technical blueprints for solutions.
• Participate in the development of strategic POCs.
• Take part in code and architecture reviews.
• Support implementation together with the technical team.
• Participate in strategic meetings with clients.
• Deliver technical defenses during RFPs.
• Translate business requirements into clear technical requirements.
• Mentor the technical team, review deliverables and ensure quality.
• Coordinate priorities, solution design and platform strategy.

AI Architect / Consultant

Product Designer

• Ensure that user experience is a strategic differentiator for the business by connecting user insights, corporate objectives, and product decisions into a coherent, scalable vision.
• Define and evolve the UX strategy: translate business goals and user needs into a clear experience vision.
• Drive continuous discovery: plan and conduct qualitative and quantitative research to validate hypotheses and design experiments.
• Map journeys and identify opportunities: create and maintain journey maps, user flows, and decision frameworks.
• Orchestrate end-to-end design: coordinate UX activities across the product lifecycle.
• Facilitate multidisciplinary collaboration: work closely with Product Managers, engineers, and stakeholders to enable informed decision-making.
• Measure and communicate impact: define experience metrics and present insights and recommendations.