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MTP Brasil

L3 Support Analyst – Copilot

MTP Brasil

Support Level 3 Analyst specializing in Microsoft Copilot Studio. Managing complex incidents related to Agentic AI solutions ensuring stability and reliability.

Posted 7/21/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in L3 application support, focusing on Microsoft Copilot Studio and the Power Platform. Proficient in troubleshooting, root cause analysis, and environment management to enhance solution stability and reliability.

Highest-signal resume keywords
Microsoft Copilot StudioPower Platform AdministrationRoot Cause Analysis (RCA)Incident ManagementAPIs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Power AutomateCustom ConnectorsSharePoint OnlineMicrosoft 365AuthenticationTroubleshootingEnvironment ManagementSolution DeploymentALMExpressions
Soft Skills
Analytical SkillsProblem-Solving SkillsVerbal CommunicationWritten Communication
Tools & Technologies
Microsoft Entra IDMFARBACGroup Management

Tech Stack

Tools & technologies
AzureCloud

About the role

Key responsibilities & impact
  • Serve as the final level of support (L3) for solutions developed in Microsoft Copilot Studio.
  • Investigate complex incidents, perform advanced troubleshooting, and conduct root cause analyses (RCA).
  • Implement permanent fixes to improve the stability and reliability of solutions.
  • Support deployments, environment management, and ALM processes for the Power Platform.
  • Diagnose issues involving integrations, APIs, SharePoint Online, Microsoft 365, authentication, and custom connectors.
  • Create and maintain technical documentation, runbooks, SOPs, and knowledge articles.
  • Collaborate with global teams to ensure the continuous evolution of Agentic AI solutions.

Requirements

What you’ll need
  • Experience with Microsoft Copilot Studio (Power Virtual Agents).
  • Experience with Microsoft Power Platform, including:
  • - Power Automate (Cloud Flows)
  • - Connectors
  • - Expressions
  • - Connection References
  • - Troubleshooting
  • Proven experience working in L3 application support, including:
  • - Incident management
  • - Root Cause Analysis (RCA)
  • - Service requests
  • - Production support
  • Knowledge of:
  • - Power Platform administration
  • - Solution deployment
  • - Environment management
  • - ALM
  • Experience with:
  • - APIs
  • - Custom Connectors
  • - SharePoint Online
  • - Microsoft 365
  • - Authentication
  • Familiarity with:
  • - Microsoft Entra ID (Azure AD)
  • - MFA
  • - RBAC
  • - Group management
  • Excellent analytical and problem-solving skills, with strong verbal and written communication abilities.

Benefits

Comp & perks
  • Health insurance
  • Dental plan
  • Meal allowance
  • Commuting allowance
  • Culture allowance
  • Education allowance
  • Life insurance
  • Mental health and wellbeing program
  • Childcare assistance
  • Partner discounts