Vendor Account Manager
MTM, Inc.
Salary
💰 $47,920 - $50,000 per year
Job Level
JuniorMid-Level
About the role
- Deliver a high level of service to vendors and ensure vendor satisfaction within an assigned geographic area
- Own day-to-day interaction with vendors and act as Account Manager to build and sustain relationships with cross-functional departments and assigned Providers
- Serve as single point of contact for vendor escalations and ensure appropriate resolution
- Work with Transportation Providers to follow through on service issues, troubleshooting problems, complaints and education
- Utilize data to develop and deliver performance improvement plans (PIP)
- Coordinate and conduct monthly provider performance evaluations
- Conduct off boarding for providers not meeting standard expectations
- Conduct on site vehicle inspections and provider audits to verify compliance with MTM and HIPAA guidelines
- Deliver timely, accurate and professional operational support to all vendors within specified geographic area and SLAs
- Work with internal MTM teams and external client teams to ensure complete resolution of TP issues
- Provide effective consultation to TPs and guidance to internal team members
- Utilize Salesforce for managing vendor interactions and credentialing compliance
- Educate TP contacts on MTM processes when necessary
- Build and sustain strong working partnership with assigned transportation providers
- Assist with/participate/facilitate regular provider town hall meetings
- Handle inbound service requests and ensure proper assignment or resolution
- Liaise with other internal departments to resolve vendor issues and questions
- Provide ongoing support to transportation providers regarding claims, payments, eligibility, utilization management or other questions impacting provider performance
- Meet or exceed assigned KPIs and business objectives
- Ensure provider compliance requirements are met, submit provider configuration changes to data management team and partner to ensure proper system setup
Requirements
- High School diploma or GED
- College Degree or equivalent work experience
- Minimum 2 years’ experience as an Account Manager or relevant related experience
- 1-2 years’ operational experience
- Must possess a valid driver’s license
- Candidates located in the State of New Jersey are strongly preferred; candidates outside NJ must reside within 40 miles of the state border
- Must be able to travel locally and overnight within the State of New Jersey
- Demonstrate excellent time management skills
- Knowledge of transportation logistics
- Persuasive negotiator
- Must be able to conduct inspections, audits, communicate issues, and corrective actions professionally
- Moderate skills in Microsoft Office
- Analytical in using data to drive operational and cost improvement
- Demonstrate a high level of ownership
- Strong customer service skills
- Ability to maintain positive and team focused during high stress situations
- Strong ability to pay attention to detail
- Excellent communication skills
- Ability to maintain high level of confidentiality
- Ability to communicate with staff of all job levels professionally
- Ability to prioritize assigned projects, incidents, and requests
- Ability to identify with customers' needs and circumstances
- Ability to recognize, handle and refer situations of an emergent nature
- Adhere to all MTM established protocols and policies
- Regular attendance
- Experience in Project Management and/or Contract Negotiations is preferred
- Experience in Cost Management is preferred
