Vendor Account Manager
MTM, Inc.
full-time
Posted on:
Location: North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $47,920 - $55,000 per year
Job Level
JuniorMid-Level
About the role
- Own day-to-day interaction with vendors as the primary Account Manager and single point of contact for escalations
- Deliver timely, accurate and professional operational support to vendors within assigned geographic area and Service Level Agreements
- Work with Transportation Providers to troubleshoot service issues, complaints, and education
- Utilize data to develop and deliver performance improvement plans (PIP) and assess liquidated damages or termination when needed
- Coordinate and conduct provider performance evaluations and off boarding for non-compliant providers
- Conduct on site vehicle inspections, provider audits, random safety audits, and observations to verify MTM and HIPAA compliance
- Manage and maintain credentialing compliance per MTM client contracts
- Recognize opportunities to educate provider contacts on MTM processes
- Work with Transportation Manager to reduce transportation costs and meet or exceed KPIs and business objectives
- Build and sustain strong working partnerships with assigned transportation providers and liaise with internal departments
- Handle inbound service requests, ensure proper assignment, and participate in provider town hall meetings
- Provide ongoing support to providers regarding claims, payments, eligibility, and utilization management
- Submit provider configuration changes to data management team and partner to ensure proper vendor system setup
Requirements
- Must reside in North Carolina for this position.
- High School diploma or GED
- College Degree or equivalent work experience
- Minimum 2 years’ experience as an Account Manager or relevant related experience
- 1-2 years’ operational experience
- Must possess a valid driver’s license
- Demonstrate excellent time management skills
- Knowledge of transportation logistics
- Persuasive negotiator
- Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy
- Moderate skills in Microsoft Office
- Analytical in using data to drive operational and cost improvement
- Demonstrate a high level of ownership
- Strong customer service skills
- Ability to maintain positive and team focused during high stress situations
- Strong ability to pay attention to detail
- Excellent communication skills
- Ability to maintain high level of confidentiality
- Ability to prioritize assigned projects, incidents, and requests
- Ability to identify with customers' needs and circumstances
- Ability to recognize, handle and refer situations of an emergent nature
- Adhere to all MTM established protocols and policies
- Regular attendance
- Experience in Project Management and/or Contract Negotiations is preferred
- Experience in Cost Management is preferred