Customer Care Representative
MTM, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Iowa • 🇺🇸 United States
Visit company websiteSalary
💰 $14 per hour
Job Level
Junior
About the role
- Handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress
- Handle inbound calls from Members, Clients and Facilities
- Expect to handle 60 - 80 calls a day and higher volumes on Mondays
Requirements
- Must currently reside in Iowa
- 1 year of Call Center experience
- 6 months Customer Service experience
- Basic typing/computer experience with excellent navigational skills
- High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps).
- Use of wireless and WiFi “air cards” is prohibited
- A quiet space within the home free of distractions including caretaking in order to take in-coming calls.
Benefits
- Pay on Demand
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Flexible Scheduling
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Birthday Holiday
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Call Center experienceCustomer Service experienceTyping skillsComputer skillsNavigational skillsHigh speed Internet accessCable InternetDSL InternetFiber Internet