Handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress
Handle inbound calls from Members, Clients and Facilities
Expect to handle 60 - 80 calls a day and higher volumes on Mondays
Requirements
Must currently reside in Iowa
1 year of Call Center experience
6 months Customer Service experience
Basic typing/computer experience with excellent navigational skills
High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps).
Use of wireless and WiFi “air cards” is prohibited
A quiet space within the home free of distractions including caretaking in order to take in-coming calls.
Benefits
Pay on Demand
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Flexible Scheduling
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Birthday Holiday
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Call Center experienceCustomer Service experienceTyping skillsComputer skillsNavigational skillsHigh speed Internet accessCable InternetDSL InternetFiber Internet