Customer Service Representative – Part Time
Maritz
Customer Service Representative – Homeschool
Imagine Learning
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, California, Iowa, Minnesota, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $17 per hour
Job Level
Junior
About the role
- Support homeschooling families by answering inquiries, resolving concerns, and providing tailored guidance.
- Ensure a seamless experience by navigating CRM systems and delivering clear, compassionate communication.
- Help families make informed decisions that align with their educational goals.
- Respond positively to customer calls, emails, and other direct contacts in a timely manner.
- Communicate clearly, both in writing and speech, to internal and external customers.
- Resolve all concerns in the best interest of both the customer and the company.
- Listen carefully to each customer’s needs and recommend tailored homeschooling solutions.
- Manage two or more customer interactions simultaneously.
- Use multiple CRM's at once to assist the customer.
- Other duties as required.
Requirements
- High School Diploma or equivalent and at least 1 year of customer service experience; or an equivalent combination of education and experience.
- Familiarity with CRM systems is a plus.
- Outstanding verbal and written skills to engage with customers effectively.
- Ability to prioritize job responsibilities and manage time effectively.
- Dedication to deliver exceptional service by handling customer issues with care and expertise.
- Organization and efficiency, ability to handle various tasks with precision and commitment.
- Ability to work effectively in a team-oriented environment while taking ownership of tasks.
- Experience in Microsoft Office (Outlook, Excel, Word).
Benefits
- Multiple health, dental, and vision plans, including medical plans with zero employee premiums
- 401k plan with a company match
- 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
- Paid Time Off
- Comprehensive maternity and fertility/family building benefits
- Paid bonding leave when a new child joins your family
- Access to on-demand mental health resources
- Life and short and long-term disability insurance
- Pre-tax savings plans
- Paid volunteer time off
- A wide variety of professional development programs, including tuition reimbursement
- Work from home opportunities that foster work/life balance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceCRM systemsMicrosoft OfficeOutlookExcelWord
Soft skills
communicationorganizationtime managementteamworkproblem-solvingcustomer engagementdedication to servicelistening skills
Certifications
High School Diploma
