Imagine Learning

Customer Support

• The Customer Service Representative supports homeschooling families by answering inquiries, resolving concerns, and providing tailored guidance.
• They ensure a seamless experience by navigating CRM systems and delivering clear, compassionate communication.
• Through every interaction, they help families make informed decisions that align with their educational goals.
• Respond positively to customer calls, emails, and other direct contacts in a timely manner.
• Communicate clearly, both in writing and speech, to internal and external customers.
• Resolve all concerns in the best interest of both the customer and the company.
• Listen carefully to each customer’s needs and recommend tailored homeschooling solutions.
• Use multiple CRM's at once to assist the customer.
• Other duties as required.

Customer Service Representative – Home Learning