Customer Support

• Provide superior customer service to attendees, exhibitors, and others in a fast paced environment.
• Schedule: Monday- Friday (12:00 PM-5:00 PM EST) with occasional overtime and/or weekend availability.
• Demonstrates professional customer service skills at all times.
• Uses problem-solving skills and efficient use of resources to identify guest issues quickly.
• Ensure accurate data entry of transaction details necessary to complete daily telephone, chat, and email transactions.
• Adheres to PCI compliance rules and regulations.
• Delivers appropriate communication to internal teams to resolve guest issues and/or resolve technical trends.

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