Maritz

Operations

• Receive and manage inbound calls from participants, addressing questions about Claims, program details, and recommending solutions based on their needs.
• Validation of Applications and Claims associated with Automotive Rebate program.
• Provide back‑end operational support to ensure seamless program execution.
• Attend training sessions for new and existing clients to stay informed on POEV program updates and operational changes.
• Deliver accurate, timely information on programs and services to customers.
• Update internal tracking systems to ensure data accuracy and issue resolution.

Customer Operations Specialist – Spanish, Mandarin

Account Executive

• Discover and qualify new business opportunities through proactive outreach, including cold calling, networking, referrals, and digital channels.
• Research potential clients’ needs and challenges to position our Channel Engagement Solutions effectively.
• Identify and account map key decision-makers and engage with them to understand their business goals and how Maritz can deliver value.
• Conduct impactful presentations and product demonstrations that highlight our ROI and measurable results.
• Negotiate profitable agreements and ensure smooth transitions to our Account Management and Customer Success teams for client onboarding.
• Stay up-to-date on market trends, competitor activities, and industry developments to keep our solutions relevant.
• Maintain accurate records in our CRM system and provide regular forecasts, sales reports, and pipeline updates.
• Work closely with our Account Executives, Customer Success, and Solution Design teams to support successful client engagements.

Strategic Sales Executive – Channel

Call Center Representative

• Continually demonstrate Premiere Customer Service by providing accurate and timely information on programs and services to our customers
• Processing documents, both manually and electronically, to resolve ordering, shipping or ticketing issues and to update internal tracking systems
• Receives incoming calls from participants, handles questions regarding their orders, recommends solutions based on participant issues
• Review and update order information in proprietary system
• Assist with back-end support when needed
• Attend training sessions regarding new and/or current clients

Customer Operations Specialist – Temporary

General

• Serve as the main point of contact for client registration needs and manage a portfolio of accounts independently
• Test registration websites and internal applications for functionality, accuracy, and quality control
• Collaborate with internal teams to gather client requirements and deliver specifications to IT for website builds
• Provide customer service support, including data entry instructions, financial processing details, and production scheduling for tickets and credentials
• Prepare onsite service requirements, participate in project team meetings, and support onsite execution as needed
• Apply process improvement and project management principles, maintain documentation, track expenses, and provide weekly status updates

Registration Specialist

Data Analyst

• Provides strategic data reporting and analysis for a large utility client overseeing a state-wide electric vehicle incentive program.
• Leads Behavioral and Decision Sciences contribution to strategic business reviews of assigned accounts.
• Strategically utilizes business intelligence knowledge and thorough understanding of core solutions offerings.
• Develops and updates analytics dashboards of assigned accounts on an ongoing basis.
• Emphasizes data storytelling, visualizing data into applicable insights and intuitive dashboards for client presentations and ongoing reference.
• Incorporates client-facing skills with strategic presentation skills to establish a credible relationship with clients and prospects.
• Acts as a subject matter expert, presenting analytic services and insights to clients in both pre-sale and post-sale situations.
• Presents findings and recommendations to clients and associated partners in face-to-face meetings for client programs, emphasizing data-driven strategic insights to drive business performance.
• Conducts analyses to measure the effect of programs, campaigns, or other efforts.
• Develops scope for ad-hoc analyses, executing as appropriate and converting ad-hoc analyses to standard offerings.
• Consults other analytical resources to complete assigned client deliverables, and supports senior team members in their analyses.
• Visualizes and communicates findings in a clear, understandable manner to non-technical audiences.