Maritz

Customer Support

• Book airline reservations for program attendees using scripts, workflows, and airline contracts
• Manage block space, complete program accounting, and store airfares
• Communicate travel details, fare rules, and policies via phone, fax, and email
• Document airline records using the Global Distribution System (GDS)
• Ensure accurate ticketing, preferred carrier usage, and ARC compliance
• Track and follow up on critical dates to meet report and program deadlines
• Respond to attendee land requests and review websites and reports for accuracy
• Attend training, meetings, and perform special assignments as directed by management

Customer Service Representative

Data Analyst

• Create, maintain, and conduct regular operational and quality control reporting to sustain data integrity, ensuring complete, accurate, and timely event data entry across platforms such as Event enCor, budgetWise, and Cvent.
• Understand and apply client-specific standard operating procedures (SOPs) and contractual reporting requirements.
• Analyze and visualize data to support client and supplier partner reporting deliverables, business reviews and ad hoc analysis.
• Leverage AI tools with effective prompts to provide insights and recommendations to enhance efficiency, reporting content, and automation of tasks, while improving overall results.
• Collaborate with account leadership, sourcing, planning, event accounting, group air, commission collection team, technology, and analytics teams.
• Act as a trusted advisor to both internal teams and external stakeholders.
• Support operations leaders to effectively train internal users on event technology applications, in order to maintain data consistency across all user groups.
• Develop scheduled and ad hoc reports and dashboards using tools like Excel, Tableau, Sigma and Cvent.
• Work with technology to build data models and gather data from appropriate sources.
• Proactively identify opportunities to automate manual processes using AI, Robotic Process Automation (RPA), and low-code/no-code tools.
• Integrate new data sources to enrich event analytics.
• Develop and maintain self-service analytics resources for client, supplier & internal stakeholders.

Event Analytics Analyst I

Events

• Acts as Meeting Host primary contact onsite at each event.
• Works hand in hand with service partners who support and ensure appropriate execution and service delivery in each area - catering, audio/ video production, security, transportation.
• Day-of event support includes being on-call and/or onsite during events, running product demos (or training a qualified person to do so), and event documentation (surveys, photos, etc.).
• May conduct staff meetings, event space walk-throughs, and briefings.
• Assists in problem solving and providing additional staff when needed.
• Confirms crisis management communication plan is in place and implements crisis management procedures, as needed.
• Manages all onsite logistics within assigned areas of focus: airport & transportation, registration, rooms, hospitality desk, food & beverage, activities, business meetings, technology and executive/VIP handling.
• Provides guidance and is consultative to clients and guests.
• Acts as liaison to client for onsite event logistics.
• Debriefs with event team regularly to ensure all parties are in agreement and informed of event logistical changes.
• Ensures all parties are kept informed and knowledgeable around expectations, onsite changes to deliverables and current scope.
• Collaborates with teams to define solutions ensuring the best event experiences for clients and guests.

Onsite Event Specialist

Procurement

• To function as the primary client liaison and lead for assigned programs.
• Negotiates critical program components based on knowledge of client requirements from initial request through contract completion and turnover; this includes recommending supplier and destinations options and solutions.
• Proactively negotiates prices and contracts.
• Communicates with account team, client, and suppliers on a timely basis.
• Follows standard operating procedures for all sourcing activity.
• Develops and implements program and profit/negotiation strategy to achieve best price and/or enhancement consideration with suppliers, supporting the specific needs of the client.
• Gathers all the information necessary to properly source and place an event on behalf of a client, including availability grids.
• Initiates RFP process via Cvent to secure appropriate room blocks, logistical event needs, and pricing from hotels and other suppliers.
• Negotiates and confirms critical program components with supplier(s) and team.
• Tracks supplier option dates and follows-up with team members and suppliers of program status.
• Reviews all supplier contracts prior to finalization, ensuring both program specific and generic terms and conditions are accurate and legally protective of the client, including attrition dates, cancellation policies, etc.
• Uses appropriate documentation to ensure consistency and accuracy.
• Advises Event Management Team and customer of rates, terms, offer and secures initial deposit.
• Responsible for accurate program forecasting and updating business management systems with accurate financial and estimated budget and cost savings information as needed.
• Maintains tracking information of all tentative, sold, and canceled programs in business program management system.
• Maintains accurate records, system input, and complete file management as outlined in Maritz and client policies and procedures.
• Provides leadership to team and promotes positive team environment as a positive role model.
• Works closely with client and account team to ensure program objectives are addressed, maintaining open line of communication to ensure understanding of expectations and client satisfaction.
• Maintains open and on-going communication with team regarding supplier utilization, key negotiations, performance and unique programming ideas.
• Partners with third party suppliers as needed.
• Create meeting records in the designated meeting management system, and completes all internal documentation for the program prior to turnover.
• Conducts additional negotiations with supplier(s) to improve costs, profitability and/or terms of targeted program components.
• Achieve appropriate benchmarking metrics as per client or company requirement.
• Manages VIP and complex customer requests as required by client.
• May require travel to destinations worldwide, in support of client site inspections (Ability to travel by airplane, boat, rail and/or car).

Sourcing Manager II

• Provide superior customer service to attendees, exhibitors, and others in a fast paced environment.
• Schedule: Monday- Friday (12:00 PM-5:00 PM EST) with occasional overtime and/or weekend availability.
• Demonstrates professional customer service skills at all times.
• Uses problem-solving skills and efficient use of resources to identify guest issues quickly.
• Ensure accurate data entry of transaction details necessary to complete daily telephone, chat, and email transactions.
• Adheres to PCI compliance rules and regulations.
• Delivers appropriate communication to internal teams to resolve guest issues and/or resolve technical trends.

Customer Service Representative – Part Time

• The Meeting Event Manager I is the client liaison and project leader for assigned small meetings and ad hoc contract engagements in either face-to-face, digital, or hybrid formats.
• Manage the overall coordination, planning, and execution of programs while providing unparalleled levels of customer service and stakeholder management.
• Initiates and executes supply agreements & contract creation process through use of the Contract Lifecycle Management System (CLMS).
• Manages overall project timeline and deliverables including client expectations, business objectives, and people impressions.
• Coordinates food and beverage, transportation, hotels, air, and staffing as needed.
• Maintains proactive, positive, open line of communication with client to ensure understanding of expectations and client satisfaction.
• Responsible for capturing and updating business management systems with accurate financial information as needed and managing overall program budget.

Meeting Event Manager I

People Operations

• Supports the execution of Human Resources practices and objectives that foster an employee-oriented, high-performance culture
• Leads the implementation of people programs and initiatives across multiple solutions or functional areas
• Serves as an advisor and escalation point for people related matters
• Ensures consistency and alignment in administration of organizational policies
• Investigates and resolves basic to complex employee issues
• Supports employee engagement initiatives and contributes to culture-building efforts
• Provides guidance on career pathing and structure, internal promotions, and external job offer consultations

Director, People & Development

Manager

• PRESALE MESSAGING STRATEGY: Works closely with Sales team to write/edit appropriate message for presentation-stage responses with keen focus on Maritz value proposition including experience design. Researches, writes and edits communication materials using existing knowledge, supplemented by additional research and interviews. Adheres to AP writing and style guidelines. Proofreads all written materials, as well as other team member documents as needed. Provides cohesive and creative product.
• PRESALE CREATIVE MANAGEMENT: Works with Designers to develop theme, logo and graphic treatments. Acts as Maritz brand steward. Employs basic HTML coding to support client proposals electronically. Manages presentation-stage delivery including custom electronic and hard copies, sourcing and packaging. Coordinates multimedia support. Leads pre-sale strategy meetings in conjunction with Sales during presentation phase. Responsible for presentation folders and documents. Leads post-delivery debrief.
• MARKETING SUPPORT: Works on initiatives to support overall Maritz value proposition; may include writing for case studies, product overviews, blog content, email campaigns, social media posts and capabilities presentations. Supports content management for Qvidian database. Works with Marketing Designer to develop and update internal/external marketing assets and templates.

Creative Presale Manager

Account Executive

• Prospecting & Sales (80%) Identify & Target: Discover and qualify new business opportunities through proactive outreach, including cold calling, networking, referrals, and digital channels.
• Collaborate closely with marketing to convert Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs) by leveraging insights from prospects’ digital engagement data.
• Strategic Selling: Lead consultative discovery and tailor solutions that integrate strategy, tech platforms, analytics, and omnichannel communications.
• Relationship Building: Identify and account map key decision-makers and engage with them to understand their business goals and how Maritz can deliver value.
• Lead Sales Conversations: Conduct impactful presentations and product demonstrations that highlight our ROI and measurable results.
• Close Deals: Negotiate profitable agreements and ensure smooth transitions to our Account Management and Customer Success teams for client onboarding.
• Market Intelligence & Administration (20%): Industry Insight: Stay up-to-date on market trends, competitor activities, and industry developments to keep our solutions relevant.
• CRM & Reporting: Maintain accurate records in our CRM system and provide regular forecasts, sales reports, and pipeline updates.
• Collaboration: Work closely with our Account Executives, Customer Success, and Solution Design teams to support successful client engagements.

Strategic Sales Executive (Loyalty)

Call Center Representative

• JOB DUTIES: Accept and manage inbound calls, emails and chats from client-based participants enrolled in consumer loyalty reward and employee motivation programs\n• Research, assist, resolve, deescalate inquiries pertaining to loyalty reward accounts\n• Update and notate new and existing participant information in propriety systems\n• Identify and escalate priority issues\n• Attend program training and development classes\n• Follow detailed procedures for common questions\n• Assist in training other Contact Center staff through mentoring\n• Maintain professional standards at all times\n• QUALIFICATIONS: High School Diploma or GED Equivalent\n• 1-2 years of Customer Service Experience (Experience in a call center environment highly preferred)\n• Strong computer knowledge and proficiency to quickly navigate between multiple screens in an online environment\n• Excellent communication skills with clear, articulate phone voice\n• Proficient writing and grammar skills\n• Proficient in Microsoft Office Suite\n• If working remotely in this role, must have a quiet dedicated work space with no distractions