Customer Operations Specialist – Spanish, Mandarin

Maritz

Customer Operations Specialist providing bilingual support for automotive rebate claims via phone. Ensuring accurate information and seamless program execution for participants with Spanish or Mandarin language skills.

Posted 7/23/2026part-timeRemote • 🇺🇸 United StatesJunior💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in managing claims and providing operational support while ensuring data accuracy.

Highest-signal resume keywords

Bilingual ProficiencyCustomer Service ExperienceVerbal Communication SkillsAnalytical SkillsComputer Literacy

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ValidationApplication ManagementData AccuracyResearch SkillsProblem-Solving Skills

Soft Skills

Strong GrammarClear Speaking VoiceRetention SkillsWritten Communication Abilities

Tools & Technologies

Word ProcessingSpreadsheetsInternal Tracking Systems

Industry Keywords

Automotive Rebate ProgramProgram ExecutionClient TrainingOperational Support

About the role

Key responsibilities & impact

Receive and manage inbound calls from participants, addressing questions about Claims, program details, and recommending solutions based on their needs.
Validation of Applications and Claims associated with Automotive Rebate program.
Provide back‑end operational support to ensure seamless program execution.
Attend training sessions for new and existing clients to stay informed on POEV program updates and operational changes.
Deliver accurate, timely information on programs and services to customers.
Update internal tracking systems to ensure data accuracy and issue resolution.

Requirements

What you’ll need

High school diploma or equivalent
Bilingual proficiency in Spanish, Cantonese, or Mandarin
1–3 years of customer service experience
Clear speaking voice, strong grammar, and excellent retention skills
Strong verbal and written communication abilities
Computer literacy, including comfort with word processing and spreadsheets
Research, problem‑solving, and analytical skills.

Benefits

Comp & perks

Medical
Dental
Vision
Life insurance
Disability
Paid parental leave
401k
Tuition reimbursement
Paid time off
Year end holiday closure