Customer Support

• Respond to patient inquiries received via hospital website
• Ensure timely and accurate handling to all electronic communications.
• Assist patients in resolving any concerns or questions related to hospital services.
• Maintain a compassionate and professional demeanor in all patient interactions.
• Document all electronic interactions in the hospital’s CRM system or relevant databases.
• Maintain patient confidentiality in accordance with HIPAA regulations.

Hospital Customer Service Representative

Customer Experience Analyst

Director, Customer Experience

Customer Support – Book Publisher

Customer Support Associate

Customer Service Representative