Customer Service Representative
Sonova Group
ERP
Hospital Customer Service Representative
Revco Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Respond to patient inquiries received via hospital website
- Ensure timely and accurate handling to all electronic communications.
- Assist patients in resolving any concerns or questions related to hospital services.
- Maintain a compassionate and professional demeanor in all patient interactions.
- Document all electronic interactions in the hospital’s CRM system or relevant databases.
- Maintain patient confidentiality in accordance with HIPAA regulations.
Requirements
- High school diploma or equivalent; further education or certification in healthcare administration is a plus.
- Working knowledge of EPIC or other Hospital Information System (HIM)
- Experience with EPIC My Chart a plus
- Proven experience in hospital or physician customer service, preferably 2 years.
- Strong proficiency in digital communication tools and platforms.
- Excellent written and verbal communication skills.
- Empathetic and patient-centered approach.
- Ability to multitask and manage time effectively.
- Basic understanding of medical terminology is preferred.
- Familiarity with HIPAA regulations and patient privacy standards.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
working knowledge of EPICexperience with EPIC My Chartbasic understanding of medical terminology
Soft skills
excellent written communication skillsexcellent verbal communication skillsempathetic approachpatient-centered approachability to multitasktime management
Certifications
high school diplomacertification in healthcare administration
