Revco Solutions

Collection Specialist

• Contact consumers to negotiate repayment
• Establish repayment schedules to resolve delinquent accounts
• Enjoy comprehensive benefits and competitive pay

• Contact consumers to negotiate repayment or establish repayment schedules to resolve delinquent accounts
• Provide tools, knowledge, and training for success in the role

Customer Support

• The Hospital Customer Service Representative is the first point of contact for patients reaching out electronically and is responsible for handling inquiries, providing information, and ensuring a smooth and efficient communication process.
• Respond to patient inquiries received via hospital website
• Ensure timely and accurate handling to all electronic communications.
• Assist patients in resolving any concerns or questions related to hospital services.
• Maintain a compassionate and professional demeanor in all patient interactions.
• Document all electronic interactions in the hospital’s CRM system or relevant databases.
• Maintain patient confidentiality in accordance with HIPAA regulations.

Hospital Customer Service Representative

Director

• Lead daily operations for the Insurance division across multiple clients, teams, and workflows
• Drive productivity, quality, liquidation, and operational performance metrics
• Monitor department trends, identify operational risks, and implement corrective action plans
• Ensure standardized workflows, documentation practices, and operational consistency across teams
• Partner with leadership to support scalable operational processes and workflow optimization
• Directly oversee Managers and/or Supervisors within the division
• Coach and develop frontline leadership teams to improve accountability, communication, and performance management
• Support employee engagement, retention, and leadership development initiatives
• Reinforce Revco’s ONE culture and leadership expectations throughout the organization
• Support client relationships through operational oversight, reporting review, and issue resolution
• Collaborate with internal departments including Training, Human Resources, Technology, and Implementations
• Analyze operational and financial performance metrics to identify opportunities for improvement
• Assist in development and execution of departmental goals, KPIs, and performance initiatives
• Champion continuous improvement initiatives and operational efficiency efforts

Revenue Cycle Management Associate Director

Insurance

• Review disputed self-pay accounts
• Confirm patient eligibility of insurance coverage for their services, using multiple host systems and portals
• Calls to various payers to confirm eligibility, if a claim is on file and timely filing
• Review host systems, add coverage, and electronically bill the claims once the information is verified.
• Other assigned duties and needs

Insurance Verification Specialist

Financial Planning and Analysis

• Answering inbound calls from patients and addressing any inquiries, concerns, or requests with empathy and professionalism.
• Assisting patients with insurance inquiries, claims, and billing matters.
• Providing information about medical procedures, services, and general healthcare inquiries.
• Documenting patient interactions and updating relevant systems according to established guidelines.

Collection Specialist

Collection Specialist

Hospital Customer Service Representative

Revenue Cycle Management Associate Director

Insurance Verification Specialist

Patient Financial Services Representative