Hospital Customer Service Representative

Revco Solutions

Hospital Customer Service Representative managing electronic patient communications. Handling inquiries and providing information to ensure smooth communication processes.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $20 per hourWebsite

About the role

Key responsibilities & impact

The Hospital Customer Service Representative is the first point of contact for patients reaching out electronically and is responsible for handling inquiries, providing information, and ensuring a smooth and efficient communication process.
Respond to patient inquiries received via hospital website
Ensure timely and accurate handling to all electronic communications.
Assist patients in resolving any concerns or questions related to hospital services.
Maintain a compassionate and professional demeanor in all patient interactions.
Document all electronic interactions in the hospital’s CRM system or relevant databases.
Maintain patient confidentiality in accordance with HIPAA regulations.

Requirements

What you’ll need

High school diploma or equivalent; further education or certification in healthcare administration is a plus.
Working knowledge of EPIC or other Hospital Information System (HIM)
Experience with EPIC My Chart a plus
Proven experience in hospital or physician customer service, preferably 2 years.
Strong proficiency in digital communication tools and platforms.
Excellent written and verbal communication skills.
Empathetic and patient-centered approach.
Ability to multitask and manage time effectively.
Basic understanding of medical terminology is preferred.
Familiarity with HIPAA regulations and patient privacy standards.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Revco Solutions Website LinkedIn All Job Openings 501 - 1000 employees ⚕️ Healthcare Insurance 📋 Compliance 🤝 B2B Healthcare Insurance
Compliance
B2B Revco Solutions is a leading provider of revenue cycle management services specializing in healthcare debt collection and compliance. With a commitment to excellence, they offer tailored solutions that enhance performance while ensuring the highest standards of security and compliance. Their experienced team is dedicated to improving the financial health of healthcare organizations by optimizing collection efforts and providing superior client and patient experiences. Hospital Customer Service Representative Job not on LinkedIn 🔥 26 minutes ago 🇺🇸 United States – Remote 💵 $18 - $20 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
The Hospital Customer Service Representative is the first point of contact for patients reaching out electronically and is responsible for handling inquiries, providing information, and ensuring a smooth and efficient communication process.
Respond to patient inquiries received via hospital website
Ensure timely and accurate handling to all electronic communications.
Assist patients in resolving any concerns or questions related to hospital services.
Maintain a compassionate and professional demeanor in all patient interactions.
Document all electronic interactions in the hospital’s CRM system or relevant databases.
Maintain patient confidentiality in accordance with HIPAA regulations. 🎯 Requirements
High school diploma or equivalent; further education or certification in healthcare administration is a plus.
Working knowledge of EPIC or other Hospital Information System (HIM)
Experience with EPIC My Chart a plus
Proven experience in hospital or physician customer service, preferably 2 years.
Strong proficiency in digital communication tools and platforms.
Excellent written and verbal communication skills.
Empathetic and patient-centered approach.
Ability to multitask and manage time effectively.
Basic understanding of medical terminology is preferred.
Familiarity with HIPAA regulations and patient privacy standards. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Crisis Support Specialist 🔥 32 minutes ago HealthSource Integrated Solutions 11 - 50 👥 HR Tech ☁️ SaaS Website LinkedIn All Job Openings Crisis Support Specialist providing crisis intervention and care coordination services at HealthSource. Collaborating with individuals and families for effective support and recovery. 🇺🇸 United States – Remote 💵 $21 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Agricultural Sales & Customer Service Manager 🔥 1 hour ago Riverhead Resources 51 - 200 Website LinkedIn All Job Openings Agricultural Sales & Customer Service Manager nurturing customer relationships and delivering value for Feed Energy. Supporting agricultural solutions while driving growth through collaboration and understanding customer needs. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service Representative, Bilingual Spanish/English 🔥 3 hours ago Stafford Communications Group 51 - 200 ⚕️ Healthcare Insurance 💄 Beauty Website LinkedIn All Job Openings Bilingual Spanish/English Customer Service Representative assisting consumers with inquiries and order requests for a global brand in consumer products. Delivering empathetic customer service through multiple communication channels. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required Customer Service Representative, Bilingual Spanish/English 🔥 3 hours ago Stafford Communications Group 51 - 200 ⚕️ Healthcare Insurance 💄 Beauty Website LinkedIn All Job Openings Bilingual Customer Service Representative assisting consumers with inquiries for global brand in consumer products. Delivering service via phone, email, and chat in Spanish and English. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required Family Support Specialist 🔥 4 hours ago Roaring Brook Holdings LLC 1 - 10 💸 Finance 💳 Fintech 🤝 B2B Website LinkedIn All Job Openings Family Support Specialist Assistant at Benchmark Human Services supporting families and children under early intervention programs. Responsible for eligibility determination, family assessments, and coordinating services in Kalispell, MT. 🇺🇸 United States – Remote 💵 $18 - $20 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

hospital information systemEPICEPIC My Chartdigital communication toolsmedical terminology

Soft Skills

written communicationverbal communicationempathypatient-centered approachmultitaskingtime management

Certifications

high school diplomahealthcare administration certification