Customer Service Representative
Sonova Group
ERP
Field Support Representative, Customer Support
Sidecar Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $45,000 - $55,000 per year
Job Level
Mid-LevelSenior
About the role
- Visit our clients onsite across Ohio and support members in navigating their Sidecar Health plans
- Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity
- Assist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with
- Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails
- Provide excellent customer service in a timely and positive manner
- Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
Requirements
- Reliable personal transportation and the ability to travel up to 30% across Ohio to visit groups and members on-site (travel expenses fully reimbursed)
- A track record of reliability, accountability, and strong communication that enables you to work independently and effectively
- A proactive mindset with strong problem-solving skills — you turn challenges and complaints into solutions and wins
- The ability to educate members on Sidecar Health best practices and create a positive experience at every touchpoint
- A desire to grow within the company — this high-visibility role offers opportunities for professional development and collaboration across teams
- Empathy and relationship-building skills that help you connect with members and partners in meaningful ways
- Flexibility and open schedule availability to meet the needs of members in the field
- Bilingual (preferred)
- Healthcare and/or insurance experience (preferred)
Benefits
- Competitive salary (45k-55k) and equity package
- Comprehensive Medical, Dental, and Vision benefits
- A 401k retirement plan
- Paid vacation and company holidays
- Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communicationproblem-solvingreliabilityaccountabilityempathyrelationship-buildingflexibilityproactive mindsetcustomer serviceindependence
