MSS Solutions, LLC

Technician

• Assist the Senior HVAC technicians
• Perform preventative maintenance contracts
• Troubleshoot, repair, and maintain light commercial equipment
• Perform scheduled maintenance such as replacing belts/filters and identify anomalies in HVAC equipment
• Log HVAC equipment such as refrigerant circuit, electrical circuit, condition of equipment, etc
• Ability to braze, leak checks, and the evacuation process
• Understands the commercial DX equipment up to/over 25 tons, intake/exhaust fans, split systems, heat pumps, water source heat pumps, min-splits, electric motor controls, etc
• Communicate with Team Lead, Coordination Staff, Sales Staff, and customers
• Complete equipment log sheets for Project Managers and upload them into the database
• Complete assigned tasks with minimal call-backs
• Be responsive to supervisor and dispatcher
• Complete all paperwork in an accurate and timely manner
• Abide by basic safe work practices
• Take care of and maintain company tools and company vehicle
• Other such duties and responsibilities as assigned by the company from time to time.

Service Technician – HVAC

• Assist the Senior HVAC technicians
• Perform preventative maintenance contracts
• Troubleshoot, repair, and maintain light commercial equipment
• Perform scheduled maintenance such as replacing belts/filters and identify anomalies in HVAC equipment
• Log HVAC equipment such as refrigerant circuit, electrical circuit, condition of equipment, etc.
• Ability to braze, leak checks, and the evacuation process
• Understands the commercial DX equipment up to/over 25 tons, intake/exhaust fans, split systems, heat pumps, water source heat pumps, mini-splits, electric motor controls, etc.
• Communicate with Team Lead, Coordination Staff, Sales Staff, and customers
• Complete equipment log sheets for Project Managers and upload them into the database
• Complete assigned tasks with minimal call-backs
• Be responsive to supervisor and dispatcher
• Complete all paperwork in an accurate and timely manner
• Abide by basic safe work practices
• Take care of and maintain company tools and company vehicle
• Other such duties and responsibilities as assigned by the company from time to time.

Supply Chain

• Manage day-to-day warehouse operations, including receiving, storage, picking, packing, and shipping
• Supervise, train, schedule, and evaluate warehouse staff
• Ensure inventory accuracy through cycle counts and audits
• Maintain compliance with safety regulations, company policies, and OSHA standards
• Optimize warehouse layout, workflows, and labor utilization to improve efficiency
• Coordinate with procurement, logistics, and customer service teams
• Monitor KPIs such as order accuracy, on-time shipments, and inventory turnover
• Oversee equipment maintenance and facility cleanliness
• Resolve operational issues and implement continuous improvement initiatives
• Prepare reports on inventory levels, staffing, and performance metrics
• Other duties as assigned by the Company from time to time

Warehouse Manager

Executive

• Establish and maintain account plans for specified general contractors.
• Provide market feedback to the company leadership including weekly pipeline and opportunity management reports for strategic projects.
• Maintain current record of sales funnel in CRM.
• Provide monthly updates for competitive landscape to include key competitors in mechanical construction.
• Foster a collaborative environment between Sales and Mechanical Construction Operations.
• Maintain relationships with sales team members to identify and close opportunities with organic customers that involve General Contractor partners.
• Maintain and develop key MEP firm relationships.
• Generate business leads, follow up on sales opportunities, and secure business opportunities.
• Understand client needs and offer solutions and support; answer potential client questions and follow-up call questions; respond to client requests for proposals (RFPs).
• Collaborate with sales and leadership to secure, retain, and grow MSS business.
• Collaborate with management on sales goals, planning, and forecasting, maintaining short- and long-term business development plans.
• Establish strong customer relationships by providing accurate and timely information to customers regarding inquiries such as pricing, quotes, and issues/concerns.
• Create and present informative presentations to potential clients.
• Lead/Quarterback the MSS response on Client/Project interviews.
• Support or lead the MSS preconstruction process for plan-spec, design assist, and design build opportunities/projects. This duty will require attendance to OACs, System Cluster Meetings, and other such related project events for the owner and the General Contractor.
• Responsible for managing the MSS project preconstruction team to achieve the project goals and execute a construction contract.
• Other administrative duties and responsibilities as assigned.

Project Development Executive

Estimator

• Will be involved throughout the estimating, bidding, vendor and subcontractor proposal review and purchasing processes
• Ability to develop detailed quantity take-offs
• Develop bid packages / contract scopes of work for subcontractors, evaluate subcontractor bids and issue contracts
• Collects project data and compares to the office's capabilities
• Performs new equipment takeoffs
• Prepares equipment submittals
• Assists Managers and Project Managers with technical support
• Performs construction plan review or other requirements as determined by project needs, constraints, and responsibilities to meet all of the customer's facility requirements
• Provides knowledge and consultation in the form of developing facility-related solutions for the customer's problems
• Determines project needs, constraints, and responsibilities to meet the entire customer's Building system design and installation requirements
• Develops, evaluates, and discusses possible solutions with Manager, Project Manager, Sub-contractor, Supplier, and/or customer
• Coordinates selection, pricing, and integrates equipment, controls, and services for each project
• Prepares, finalizes, and reviews preliminary and/or final proposal / submittal complete
• Helps Manager determine proposal price and selling strategy
• Resolves major deviations from scope with team after Project Scope Validation
• Helps Manager develop project fulfillment schedule with project team
• Prepares and reviews contract terms and conditions using standard contract templates when applicable
• Works with team members to solicit proper expertise in order to meet customer needs

Estimator – Plumbing

Quality Control

• Review completed inspection forms for accuracy, completeness, and compliance with company standards.
• Verify all required fields, test results, deficiencies, signatures, dates, and supporting documentation are present.
• Ensure documentation complies with customer contract requirements and applicable regulatory standards.
• Identify missing or inconsistent information and coordinate corrections with technicians, coordinators, or service managers.
• Perform final quality review before documentation is delivered to customers or attached to invoices.
• Track the status of outstanding inspection forms and follow up to ensure timely completion.
• Maintain organized electronic records of completed documentation.
• Verify proper document naming conventions and filing procedures.
• Ensure documentation is uploaded to customer portals or delivered through the required method.
• Monitor documentation turnaround times and report aging items.
• Identify trends in documentation errors and recurring quality issues.
• Recommend improvements to forms, workflows, and documentation processes.
• Assist with testing and implementation of new electronic forms and software enhancements.
• Develop and maintain Standard Operating Procedures (SOPs) related to documentation quality.
• Work closely with technicians, dispatch, service coordinators, account managers, and leadership to resolve documentation issues.
• Provide guidance on documentation standards and company expectations.
• Assist with onboarding and training employees in proper completion of inspection forms.
• Serve as a resource for documentation questions and quality standards.
• Prepare quality metrics and reports, including: Documentation error trends, Outstanding documentation aging, Customer documentation compliance, Technician quality performance.
• Present findings and recommendations to management.

Quality Control Coordinator – HVAC

• Perform detailed sheet metal takeoffs using Trimble or similar takeoff software, including rectangular duct, spiral duct, and specialty materials.
• Assist in developing estimates from early design sets, narratives, and partial drawings.
• Support pricing efforts where design is incomplete by helping fill in scope gaps and make reasonable, defensible assumptions.
• Generate and interpret reports including material quantities, fabrication labor, and field installation labor.
• Develop fabrication estimates including material, labor, and production requirements for the Carolina Spiral shop.
• Provide field installation labor based on takeoff quantities and production rates.
• Review construction drawings, early design documents, and narratives to identify duct systems, pressure classes, fabrication requirements, and missing scope.
• Apply knowledge of SMACNA standards and duct construction methods.
• Identify and resolve scope gaps, inconsistencies, and constructability issues.
• Coordinate with internal mechanical estimators, the fabrication shop, and engineering as needed.
• Provide technical support related to duct fabrication scope and pricing.
• Support development of accurate and competitive fabrication and installation pricing.
• Other such duties and responsibilities as assigned by the Company from time to time.

• Perform routine inspections, testing, servicing, installation, and preventative maintenance of life safety (fire detection, security, CCTV, & monitoring) product lines.
• Troubleshoot system problems and resolve them via physical equipment installation or software changes.
• Follow and maintain a highly structured inspection schedule.
• Input, retrieve, and archive inspection documentation program via the laptop computer.
• Maintain customer satisfaction for continual company growth.
• Complete assigned tasks on time with little supervision.
• Support emergency service call-outs on a rotational basis.
• Other such duties and responsibilities as assigned by the Company from time to time.

Fire Service Technician

Project Manager

• Determine Capital Project needs, constraints, and responsibilities to meet all the customers facilities requirements
• Coordinate with sales to provide data needed to assemble project scope
• Coordinate project specific engineering
• Develop scope of work and project specifications
• Supervise the work of technicians and helpers
• Organize, plan, schedule and delegate work, labor and equipment
• Coordinate project schedule
• Work with engineering to determine equipment specifications and procure materials
• Prepare and issues purchase orders for subcontractors
• Approve invoices
• Provide complete closeout documentation and warranty coverage
• Responsible for reviewing and maintaining cost estimates of material, sub-contractors, purchased equipment and other project related activities
• Work with engineering on the specification and pricing of purchased equipment to ensure accuracy of quantity, size, configuration, voltage, options etc.
• Optimizes job costs by negotiating prices with vendors/sub-contractors
• Document work by maintaining files for each job

Project Manager – Turnkey Supervisor

• Responsible for the field-based startup of mechanical equipment
• Execute and document mechanical system and equipment startups
• Troubleshoot mechanical equipment, systems, and operations during commissioning/startup phases
• Read, interpret and work from mechanical drawings, P&IDs, wiring schematics, and manuals
• Coordinate with MSS management and onsite trade partners to sequence startup activities
• Complete and maintain startup documentation and checklists
• Assist with owner training/turnover support on system operation
• Ensure QC standards align with applicable codes and safety standards
• Travel from project to project and work in field/construction environments
• Perform pre-functional checks on all equipment and complete all required documentation

Start Up Technician

General

• Provide exceptional Customer Service to include managing all inbound phone calls for service requests, complaints, invoice clarifications, updates, etc.
• Responsible for receiving, creating, and dispatching calls for service to include adapting quickly to schedule changes and emergency requests and keeping the customer informed.
• Responsible for the accurate set-up of new service site, equipment, service calls, purchase orders, and field schedules.
• Responsible for pre-planning and scheduling all contract service work and projects to have two weeks tentatively planned. This includes coordinating the schedule and access requirements with the customer.
• Daily management of open service calls to include reviewing cost, reviewing field notes, entering status updates, and preparing service billing.
• Assist in ensuring timely and accurate completion of paperwork by technicians.
• Maintain clear communication with customers to include utilizing customer portals (3rd party websites).
• Maintain an open line of communication between technicians, team leads, and service manager.
• Issue POs to technicians for third-party material.
• Maintain customer 3rd party websites per customers requirements.
• Place parts/material orders and returns as required.
• Provide regular reporting to Service Manager as requested.
• Support the Service Manager and technicians.
• Other such duties and responsibilities assigned by the company.

Service Coordinator

• Install, troubleshoot and startup commercial HVAC including: Commercial DX equipment up to approximately 25 tons, intake/exhaust fans, split systems, heat pumps, water source heat pumps, mini-splits, electric motor controls, light commercial furnaces, unit heaters, economizers, humidifiers, air compressors
• Log HVAC equipment such as refrigerant circuit, electrical circuit, condition of equipment, etc
• Drive and pick up equipment and parts as needed
• Communicate with Team Lead, Coordination Staff, Sales Staff and Customers
• Complete assigned tasks with minimal call-backs
• Complete all paperwork in an accurate and timely manner
• Observe, report and correct unsafe work environments
• Will be included in on call rotation as needed according to business volume and requirements
• Take care of and maintain company tools and company vehicle
• Other such duties and responsibilities as assigned by the company from time to time

HVAC Technician

• Install, troubleshoot and startup commercial HVAC including: Commercial DX equipment up to approximately 25 tons, intake/exhaust fans, split systems, heat pumps, water source heat pumps, mini-splits, electric motor controls, light commercial furnaces, unit heaters, economizers, humidifiers, air compressors.
• Log HVAC equipment such as refrigerant circuit, electrical circuit, condition of equipment, etc
• Drive and pick up equipment and parts as needed
• Communicate with Team Lead, Coordination Staff, Sales Staff and Customers
• Complete assigned tasks with minimal call-backs
• Complete all paperwork in an accurate and timely manner
• Observe, report and correct unsafe work environments
• Will be included in on call rotation as needed according to business volume and requirements
• Take care of and maintain company tools and company vehicle
• Other such duties and responsibilities as assigned by the company from time to time