Quality Control Coordinator – HVAC

MSS Solutions, LLC

Quality Control Coordinator responsible for reviewing HVAC documentation for accuracy and compliance. Collaborating with various departments to enhance documentation standards and quality metrics.

Posted 7/9/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Review completed inspection forms for accuracy, completeness, and compliance with company standards.
Verify all required fields, test results, deficiencies, signatures, dates, and supporting documentation are present.
Ensure documentation complies with customer contract requirements and applicable regulatory standards.
Identify missing or inconsistent information and coordinate corrections with technicians, coordinators, or service managers.
Perform final quality review before documentation is delivered to customers or attached to invoices.
Track the status of outstanding inspection forms and follow up to ensure timely completion.
Maintain organized electronic records of completed documentation.
Verify proper document naming conventions and filing procedures.
Ensure documentation is uploaded to customer portals or delivered through the required method.
Monitor documentation turnaround times and report aging items.
Identify trends in documentation errors and recurring quality issues.
Recommend improvements to forms, workflows, and documentation processes.
Assist with testing and implementation of new electronic forms and software enhancements.
Develop and maintain Standard Operating Procedures (SOPs) related to documentation quality.
Work closely with technicians, dispatch, service coordinators, account managers, and leadership to resolve documentation issues.
Provide guidance on documentation standards and company expectations.
Assist with onboarding and training employees in proper completion of inspection forms.
Serve as a resource for documentation questions and quality standards.
Prepare quality metrics and reports, including: Documentation error trends, Outstanding documentation aging, Customer documentation compliance, Technician quality performance.
Present findings and recommendations to management.

Requirements

What you’ll need

Associate degree or equivalent work experience preferred
3-5 years of administrative, service coordination, quality assurance, or documentation experience
Knowledge and understanding in service operations, HVAC, fire protection, security, construction, or related industries preferred
Strong knowledge of Microsoft Excel, Outlook, and document management systems
Experience with ERP or field service software (such as Vista/Viewpoint) is preferred, not required
Exceptional attention to detail
Strong organizational and time management skills
Ability to identify discrepancies and resolve issues efficiently
Excellent written and verbal communication skills
Strong analytical and problem-solving abilities
Ability to prioritize multiple projects while meeting deadlines
Customer-focused mindset with a commitment to quality
Ability to work independently while collaborating across departments.

Benefits

Comp & perks

Medical/Dental/Vision Insurance
401k with Employer Contributions
PTO
Paid Holidays
Employee Assistance Program
Long-term Disability
Short-term Disability
Flexible Spending Plan
Health Savings Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Documentation ReviewQuality Metrics PreparationStandard Operating Procedures DevelopmentService CoordinationField Service Software Experience

Soft Skills

Organizational SkillsTime ManagementWritten CommunicationVerbal CommunicationCustomer-Focused Mindset