Senior Support Analyst
MRI Software
full-time
Posted on:
Location: Arizona, Ohio • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Analyze complex issues and troubleshoot client problems for MRI Software products
- Serve as primary point of contact for a broad variety of customers from financial and property management institutions
- Engage with worldwide client base and provide an incredible customer experience daily
- Listen to and empathize with clients, apply creative solutions and collaborative problem solving
- Assist clients with a wide range of questions and issues and escalate as needed
- Collaborate with internal teams to resolve complex issues and deliver consistent, professional experiences
Requirements
- Customer focus and a passion for helping other
- Creative and curious troubleshooter
- Strong organization and time management skills
- Ability to pick up and learn new concepts
- Compassionate and confident communicator
- Role based at our HQ in Solon, Ohio or Tempe, Arizona (hybrid: 3 days in-office, 2 days remotely)
- Ability to sit up to 8 or more hours a day and work at a computer workstation for more than 5 hours a day
- Ability to see, hear and speak; reading, studying, focused listening, auditing, inspecting, proofreading, and evaluating required
- Ability to give, receive, and analyze information and prepare written materials; communicate effectively (verbal and written)