Product Support Specialist, MS
FUJIFILM Corporation
Field Service Support Engineer II
Intuitive
full-time
Posted on:
Origin: • 🇺🇸 United States • Colorado
Visit company websiteSalary
💰 $40 - $54 per hour
Job Level
Junior
About the role
- Installation, support, troubleshooting, repair, and maintenance of Intuitive products within assigned area
- Ensure service agreements and warranty obligations are met and surpassed
- Accurately document service activities, maintain records, and provide reports
- Complete administrative tasks in required time frame
- Provide technical support to end-users and Intuitive employees
- Conduct training sessions at Intuitive facilities, training centers, and hospitals
- Perform scheduled maintenance activities: inspections, preventive maintenance, software updates, recalls, field actions, upgrades
- Troubleshoot, diagnose, and repair Intuitive products and associated equipment
- Coordinate and perform system and hardware delivery and installation
- Implement O.R. protocol and HIPAA standards
- Manage spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports
- Maintain Intuitive-provided items: tools, vehicles, laptops, iPads, calibrated tool sets
- Support and collaborate with Intuitive teams (Sales, Genesis, etc.)
- Provide feedback to HQ and take part in continuous improvement projects
- Complete required training including equipment training, Intuitive Surgical University classes, and professional development
- Manage assigned area: respond to customer needs, maintain system install base configurations, customer contacts, and support training/events
Requirements
- Demonstrated ability to work effectively as part of a team
- Demonstrated ability to identify, analyze, and resolve technical issues efficiently
- Strong time management skills
- Ability to Travel up to 50% and within the travel and expense policy
- Willingness to perform ad hoc tasks assigned by management
- Reside within a reasonable distance, typically within 30 miles, of the assigned territory
- Ability to work a flex shift, second shift, or other type of shift
- Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs.
- Clean driving record
- Ability to obtain and maintain Vendor Credentialing approval for access to operating rooms
- Compliance with all necessary vaccination requirements as mandated by the vendor credentialing process
- 1-3 years of Field Service Experience preferred
- Associate’s degree in related field or equivalent training/experience preferred
- Proven track record of troubleshooting electro-mechanical systems required
- Good written and oral communication skills
- General computer skills
- Comfortable working off hours with limited support
- Excellent administrative and record keeping skills
