Support Engineer

• Installation, support, troubleshooting, repair, and maintenance of Intuitive products within assigned area
• Ensure service agreements and warranty obligations are met and surpassed
• Accurately document service activities, maintain records, and provide reports
• Complete administrative tasks in required time frame
• Provide technical support to end-users and Intuitive employees
• Conduct training sessions at Intuitive facilities, training centers, and hospitals
• Perform scheduled maintenance activities: inspections, preventive maintenance, software updates, recalls, field actions, upgrades
• Troubleshoot, diagnose, and repair Intuitive products and associated equipment
• Coordinate and perform system and hardware delivery and installation
• Implement O.R. protocol and HIPAA standards
• Manage spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports
• Maintain Intuitive-provided items: tools, vehicles, laptops, iPads, calibrated tool sets
• Support and collaborate with Intuitive teams (Sales, Genesis, etc.)
• Provide feedback to HQ and take part in continuous improvement projects
• Complete required training including equipment training, Intuitive Surgical University classes, and professional development
• Manage assigned area: respond to customer needs, maintain system install base configurations, customer contacts, and support training/events

Field Service Support Engineer II

Customer and Technical Support Consultant – Bilingual

Customer and Technical Support Consultant – Chemistry

Customer Technical Support – Internal End User Support

ADAS Customer Support Technician

Support Analyst