Support Engineer

• Analyze complex issues and engage with a worldwide client base to provide an incredible customer experience
• Serve as the primary point of contact for a broad variety of customers from financial and property management institutions
• Assist with a wide range of questions and technical issues using troubleshooting skills and creative solutions
• Listen to and empathize with clients and deliver a consistent, professional experience
• Collaborate with internal teams for problem solving and escalate complex issues as needed
• Work within a hybrid model based at MRI’s HQ in Solon, Ohio or Tempe, Arizona

Support Analyst III

ADAS Customer Support Technician

Support Analyst

Technical Support Associate

Lead Decision Support Analyst

IT Support Technician I