Senior Support Analyst
MRI Software
Support Analyst III
MRI Software
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona, Ohio
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Analyze complex issues and engage with a worldwide client base to provide an incredible customer experience
- Serve as the primary point of contact for a broad variety of customers from financial and property management institutions
- Assist with a wide range of questions and technical issues using troubleshooting skills and creative solutions
- Listen to and empathize with clients and deliver a consistent, professional experience
- Collaborate with internal teams for problem solving and escalate complex issues as needed
- Work within a hybrid model based at MRI’s HQ in Solon, Ohio or Tempe, Arizona
Requirements
- 3-5 Software or Technical troubleshooting experience
- Financial knowledge or experience is a plus
- Customer focus and a passion for helping other
- Creative and curious troubleshooter
- Strong organization and time management skills
- Ability to pick up and learn new concepts
- Compassionate and confident communicator
