Block Imaging

Field Service Engineer

Block Imaging

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $80,000 - $130,000 per year

Job Level

Mid-LevelSenior

About the role

  • Provide high-quality technical support and service to medical imaging customers, including installation, inspection, testing, troubleshooting, and maintenance of medical imaging equipment.
  • Work independently in the field to diagnose and resolve technical issues while adhering to safety regulations and OEM specifications.
  • Service medical imaging equipment focused within the United States; calibrate and troubleshoot imaging systems and computer components to ensure performance aligns with OEM specifications.
  • Ensure systems operate effectively to meet customer needs and expectations and represent the company professionally in all on-site interactions.
  • Evaluate, install, and perform preventive maintenance on imaging equipment; provide advanced-level troubleshooting and repair of electronic, mechanical, and network-related issues.
  • Continually expand knowledge base in repair and installation of equipment and document newly developed processes.
  • Provide regular project updates, feedback, and insights to management including the Zone Service Director to support decision-making and continuous improvement.
  • Provide training to end users and remain available to address technical issues and respond to inquiries promptly.
  • Perform additional duties as assigned to support team and organizational goals; travel up to 50% and comply with physical and work environment demands.

Requirements

  • Bachelor’s degree in engineering or equivalent.
  • 3-7 years’ experience in medical imaging engineering or equivalent (minimum 3 years required).
  • 2 years Philips or Siemens MRI experience; GE MRI or CT a plus.
  • Strong organizational skills with ability to prioritize tasks, manage deadlines, and maintain focus.
  • Mechanical aptitude and desire to solve problems using initiative and critical thinking skills.
  • Ability to work on concurrent projects and ensure timelines are met.
  • Capable of building positive working relationships with team members, customers and vendors.
  • Flexible, solution-oriented, and mature leadership qualities.
  • Thorough knowledge of safety regulations.
  • Exceptional communication skills including active listening, clear verbal expression, and effective writing.
  • Proficient in Excel, Word, Outlook, keyboarding, and internet research.
  • Experience with computer diagnostic software and hardware.
  • Database entry and management skills.
  • Valid driver’s license and proof of safe driving history; must be 21 or older to drive company vehicle.
  • Must submit to and successfully complete MVR and criminal background check and drug screen.
  • Must submit to and pass a medical exam required under Department of Transportation (DOT) Regulations and a written examination if asked to operate rental trucks or fleet vehicles.
  • Drivers must comply with on-the-job driver’s safety training if asked to operate rental trucks or fleet vehicles.
  • Willingness and ability to travel up to 50%.
  • Physical ability to frequently bend, stoop, reach, climb, kneel and/or twist and sometimes lift/push/pull over 25 lbs. up to 75 lbs.