Hospitality Customer Service – Hotel Reservations
Destination Knot
Salary
💰 $55,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage a portfolio of key client accounts to ensure timely and accurate payments
- Support the end-to-end credit control process, including debt collection, invoicing, and client communications
- Issue copy invoices on request and keep client records accurate and up to date
- Send reminder letters and make follow-up calls promptly
- Schedule follow-up actions for yourself and the team and handle incoming calls and enquiries
- Support the Client Services Team and perform general administrative tasks as required
- Report to the US Collections Manager as part of the US Collections Team
Requirements
- Detail-oriented and organised
- Confident on the phone and comfortable with systems and databases
- Able to manage multiple priorities and stay calm under pressure
- Clear and professional communication skills, including difficult conversations
- Able to resolve issues and build strong relationships with clients
- Experience handling overdue accounts and collections (implied)
