MPLC

Controller

• Chasing Payments: Proactively manage the collection of outstanding payments, ensuring timely follow-up and escalations when necessary.
• Handling Queries: Serve as the main point of contact for customer queries and liaise with internal finance teams to resolve issues promptly.
• Invoice Rebilling: Reissue invoices where necessary based on customer queries and ensure that all adjustments are properly documented.
• Aged Debt Management: Monitor and report on aged debt, providing regular updates to senior management.
• Customer Account Management: Maintain accurate customer accounts and records, ensuring all customer correspondence is logged appropriately in the system.
• Financial Reporting: Prepare regular reports on credit control performance, highlighting key issues and recommending solutions.
• Collaboration: Work closely with sales and finance teams to ensure smooth end-to-end processing of invoices and payments.
• Data Validation and Accuracy: Validating and reviewing quarterly royalties to our studios. Our relationship with our studios is key to running our business and getting the royalty payments is of paramount importance.

Credit Controller

Sales Operations Manager

• Enable high-performance selling: Build and execute enablement strategies that improve sales productivity, drive consistency, and support scalable growth across UK and US teams.
• Own onboarding and development: Design and deliver onboarding programs, ongoing training, and coaching frameworks that help reps ramp quickly and continuously improve.
• Partner across the business: Collaborate with Sales, Sales management, Marketing, and Ops, to align messaging, tools, and processes with business goals.

Sales Enablement Manager

Sales

• Deliver high-impact call coaching across our sales teams in line with coaching frameworks, helping reps improve objection handling, messaging, tone, and conversion.
• Create feedback loops, run workshops, and embed best practices that drive consistent growth in call quality and outcomes across the UK and US Sales Teams.
• Work closely with Sales, Sales Managers, Enablement, and Training to align coaching with strategy, and performance goals.

Sales Enablement Coach

Account Executive

• Prospect and close deals with small-to-medium-sized corporations across all industries
• Drive pipeline generation and manage sales activity using Salesforce and Gong
• Prospect new leads, sell public performance licenses, and consistently close deals in line with targets and KPIs
• Use Gong to engage prospects, forecast and manage pipeline activity in Salesforce
• Collaborate with peers across US sales teams to refine outreach strategies
• Engage with C-level contacts and think creatively to address business needs

Mid-Market Account Executive

Administration

• This role is essential to keeping our U.S. sales team running efficiently. Support daily licensing operations and broader administrative needs, ensuring data is accurate, leads are routed correctly, and systems run smoothly.
• Provide administrative support including scheduling, reporting, and CRM updates, while maintaining facility lists and documentation to keep pipelines organized.
• Route inbound inquiries, perform duplicate checks in Salesforce, assign leads based on Rules of Engagement, and assist Licensing Representatives with research and lead qualification.
• Collaborate with Finance on payments and documentation, support Renewals and Upsell teams with record updates and upsell opportunities, and monitor marketing responses to share qualified leads with sales.

Sales Support Administrator

• Manage a portfolio of key client accounts to ensure timely and accurate payments
• Support the end-to-end credit control process, including debt collection, invoicing, and client communications
• Issue copy invoices on request and keep client records accurate and up to date
• Send reminder letters and make follow-up calls promptly
• Schedule follow-up actions for yourself and the team and handle incoming calls and enquiries
• Support the Client Services Team and perform general administrative tasks as required
• Report to the US Collections Manager as part of the US Collections Team