MPF Federal, LLC

Customer Support

• Responsible for providing expertise or general support to teams in reviewing, researching and investigating, negotiating and resolving all types of appeals and grievances.
• Communicates with appropriate internal parties regarding appeals and grievance issues, implications, and decisions.
• May also need to analyze and identify trends for all appeals and grievances.
• May research and resolve written complex or multi-issue provider complaints submitted by physicians/providers.

Customer Service Representative – Appeals and Grievance