MPF Federal, LLC

Recruitment

• Conduct outreach to community rehabilitation providers, disability service organizations, workforce boards, and other potential Employment Networks
• Build and maintain a pipeline supporting a target of up to 30 approved EN applications annually
• Guide interested organizations from initial contact through application and approval
• Present the program to provider audiences via webinars, conferences, and site visits
• Track pipeline activity and report on conversion metrics
• Serve as a knowledgeable resource on program requirements, EN responsibilities, and the payment structure

Recruitment Specialist

Customer Support

• Respond to beneficiary and provider inquiries by phone, email, and written correspondence
• Explain program information clearly to callers with a wide range of communication needs
• Update and maintain accurate records across multiple systems
• Process routine service requests within established timeframes
• Escalate complex cases to the appropriate team
• Meet quality and productivity standards

Beneficiary Support Specialist

Call Center Representative

• Triage Symptoms: Assess callers using evidence-based protocols
• Deliver Immediate Care Advice: Recommend next steps, from self-care to urgent care
• Offer Health Education: Counsel patients on medications and test results
• Crisis Triage: Handle behavioral health, emergency, and complex calls
• Document Interactions: Accurately chart calls in EHR
• Team Collaboration: Work closely with a supportive leadership team and fellow remote RNs

Call Center Registered Nurse

Records Clerk

• Process, classify, and label FDA regulatory documents using multiple data entry systems
• Perform data entry, scanning, filing, indexing, and file maintenance for physical and electronic records
• Prepare acknowledgement letters, memorandums, forms, and standard reports
• Open, process, and distribute incoming mail; create and affix barcode labels
• Retrieve documents and information in response to user requests
• Provide clerical and administrative support to project staff

Records Management Specialist I, General Clerk

Human Resources

• Benefits & Leave Administration: Manage benefit plan enrollment, employee training, and monthly invoice reconciliation with the Finance team. Serve as the main contact for FMLA, Short-Term Disability (STD), Long-Term Disability (LTD), and Workers' Compensation tracking.
• Employee Relations & Performance: Partner with Program and Project Managers to address performance needs, resolve employee grievances, conduct investigations, and support the annual performance review process.
• Onboarding & Separation: Lead New Hire Orientation, coordinate with Project Managers, manage exit documentation, and conduct exit interviews.
• Compliance & Policy: Ensure company guidelines and employee handbooks align with federal, state, and local employment laws. Assist with periodic HR files and HRIS audits.
• HRIS & Systems: Utilize HRIS software to troubleshoot issues, guide employees, and build out system functionality.
• Engagement: Plan and execute organization-wide meetings, benefit open enrollments, employee recognition, and culture-building events.

HR Generalist III

• Acts as the primary HR department POC for employee relations and performance issues
• Serves as back-up HR POC for administering leave (FMLA, STD, LTD) and benefits
• Responds to employee concerns; investigates complaints and other employee relations problems; serves as an advocate for employees ensuring fair and equitable treatment; provides guidance and direction in problem resolution and identifies appropriate solutions
• Provides support to the organization by working closely with PMs on employee relations and performance needs
• Address employee grievances; conduct investigations when necessary
• In coordination with HR Director and Supervisors, take appropriate disciplinary action against employees who violate policies
• Supports the administration of the annual performance process
• Administers the recognition award program, including working with supervisors to ensure messaging is clear
• Plans and executes special events such as benefits enrollment, organization-wide meetings, employee recognition events, and employee engagement activities
• Works closely with the Recruiting department to ensure job descriptions and titles are uniform and up to date in HRIS
• Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance
• Utilizes the HRIS to troubleshoot, answer employee questions, suggest improvements, and build out functionality as needed
• Communicates with managers, supervisors and staff regarding personnel policies, procedures, benefits, employee relation issues, concerns and trends. Answers employee and management questions and provides information, interpretation, and guidance on personnel related issues
• Assists with periodic audits of HR files and HRIS, focusing on ensuring performance documentation and reviews being appropriately filed
• Communicates with new hires regarding questions about their information when necessary, clarifying details and ensuring HR Director and applicable Project Manager are aware of any discrepancies and issues
• Able to lead New Hire Orientation, including scheduling with new hires and communicating with PMs, adapting as needed
• Serves as back-up POC to the following areas: Benefit plan administration to include training, processing of enrollment, and acting as a liaison between employees and outside vendors to resolve issues, and monthly invoice reconciliation for communication with the Finance department
• Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; works with carrier or broker contact and HR Director on more complex issues
• Utilizes broker and vendor relationships to maximize benefit communications and services
• Administers and tracks FMLA/LOA/WC documentation as directed and associated benefits premium notices for co-workers on leave
• Performs other duties as assigned.

HR Generalist III – ER&P

• Act as the primary HR department POC for administering leave (FMLA, STD, LTD) and benefits
• Conduct orientation for new hires
• Serve as back-up HR POC regarding employee performance issues
• Support all areas of the HR department as needed
• Benefit plan administration including training, processing enrollment, and acting as a liaison between employees and outside vendors
• Answer frequently asked questions from applicants and employees
• Utilize broker and vendor relationships to maximize benefit communications and services
• Administer and track FMLA/LOA/WC documentation
• Responsible for applying all HR policies and company guidelines
• Maintain compliance with federal, state, and local employment laws
• Troubleshoot and answer employee questions using HRIS
• Assist with periodic audits of HR files and HRIS
• Communicate with new hires regarding issues and discrepancies
• Lead New Hire Orientation and schedule with new hires
• Respond to employee concerns and investigate complaints
• Conduct investigations when necessary and address employee grievances
• Prepare employee separation notices and conduct exit interviews.