MPF Federal, LLC

Research Scientist

• This position will support project teams in completion of commercial and government clinical research projects.
• Perform duties under the direction of the clinical research managers and more experienced staff.
• Create, review, and maintain project documentation according to project requirements.
• Work with staff to investigate problems and resolve or recommend solutions.
• Coordinate with clients, sponsors, and site personnel to ensure project needs are met.
• Apply basic clinical research methodologies to meet protocol and regulatory requirements.
• Assist in the development of client deliverables according to project requirements, including but not limited to, project-specific documentation, operating procedures, and work flows with direction of more experienced staff.
• Process incoming and outgoing project materials to monitor, verify, and track receipt of documentation and ensure appropriate distribution of materials to internal and external research personnel and sites.
• Interact with clinical site staff regarding study activities, questions and problems.
• Perform general quality checks of documentation.
• Prepare general correspondence, agendas and meeting minutes, reports, and other project-specific documentation. Ensure review, approval, and distribution to internal staff and external project participants.
• Provide logistical support for committee meetings and DSMB meetings, including planning, arrangements, travel and post-meeting activities and writing reports.
• Update spreadsheets and other tracking tools to reflect project status.
• Identify and investigate problems and with more experienced staff on corrective actions.
• Report status of activities and problems to senior team members as appropriate.
• On occasion, assist with data management activities.
• Maintain clinical research files and related documents.
• Ensure tasks are completed on time and work is of the highest quality.
• Perform related duties as assigned.

Research Assistant – Part Time

Research Assistant – Full Time

Call Center Representative

• Triage Symptoms: Assess callers using evidence-based protocols
• Deliver Immediate Care Advice: Recommend next steps, from self-care to urgent care, calmly and confidently
• Offer Health Education: Counsel patients on medications, test results, and chronic condition management
• Crisis Triage: Handle behavioral health, emergency, and complex calls with empathy and grace
• Document Interactions: Accurately chart calls in our EHR and follow compliance protocols
• Team Collaboration: Work closely with a supportive leadership team and fellow remote RNs

Call Center Registered Nurse

Part-Time Call Center Nurse

Midshift Call Center Nurse, RN-BSN

Customer Support

• Provides excellent Customer Care to our Veterans and Providers
• Answer incoming phone calls from customers and identify the type of assistance the customer needs. Requires some Veteran and Provider outreach as needed.
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Assist customers in navigating CCN websites while encouraging and reassuring them to become self-sufficient in using our tools
• Respond to questions from In-Network providers to verify Veteran benefits.
• Ensure patient confidentiality with the handling of all patient health information and records
• Research complex issues across multiple databases. It requires fluency in computer navigation and toggling while confidently and compassionately engaging in dialogue with the caller.
• Communicate all issues with leader
• Respond to or refer incoming calls in a prompt, pleasant, and professional manner
• Remain in the call queue at all times unless permission to leave is approved
• Process requests in a timely fashion
• Work effectively in a structured, production environment
• Adhere to daily schedules and assignments
• Policy/process identification and improvement
• Ongoing quality improvement for Veteran and Provider interactions
• Maintain strict member and company confidentiality
• Perform other related duties as assigned

Customer Service Representative

Call Center Nurse, RN-BSN

• Provide telehealth triage for MPF Federal’s 24/7 Nurse Advice Line supporting veterans and their families
• Assess callers using evidence-based protocols to triage symptoms
• Deliver immediate care advice and recommend appropriate next steps (self-care to urgent care)
• Offer health education about medications, test results, and chronic condition management
• Perform crisis triage for behavioral health, emergency, and complex calls with empathy
• Accurately document interactions in the EHR and follow compliance protocols
• Collaborate with leadership and fellow remote RNs as part of a supportive remote team
• Participate in approximately 6 weeks of paid full-time training (Monday–Friday, 8:00 AM – 4:30 PM) and ongoing schedule commitments

RN, Call Center

• Provide triage via 24/7 Nurse Advice Line supporting veterans and their families from home
• Triage symptoms using evidence-based protocols
• Deliver immediate care advice and recommend next steps from self-care to urgent care
• Offer health education and counsel patients on medications, test results, and chronic condition management
• Perform crisis triage for behavioral health, emergency, and complex calls
• Accurately document interactions in EHR and follow compliance protocols
• Collaborate with leadership and fellow remote RNs as part of a supportive team
• Participate in approximately 6 weeks of paid training (Monday–Friday)

• Triage symptoms: assess callers using evidence-based protocols
• Deliver immediate care advice: recommend next steps, from self-care to urgent care
• Offer health education: counsel patients on medications, test results, and chronic condition management
• Crisis triage: handle behavioral health, emergency, and complex calls with empathy
• Document interactions: accurately chart calls in our EHR and follow compliance protocols
• Team collaboration: work closely with a supportive leadership team and fellow remote RNs
• Support a 24/7 Nurse Advice Line serving veterans and their families
• Participate in approximately 6 weeks of paid training and adhere to scheduled 4-hour shifts

Nurse, RN – Call Center

Research Analyst

• MPF Federal is seeking a Research Specialist to support project teams in completion of commercial and government clinical research projects. Perform duties with supervision by clinical research managers and project managers. May manage portions of projects under supervision of more experienced research staff. Create, review, and maintain project documentation according to project requirements. Coordinate clinical trial start-up activities and on-going active trial requirements. Investigate problems and resolve or recommend solutions. Coordinate with clients, sponsors, and site personnel to ensure project needs are met.
• Essential Duties:
• Demonstrate a thorough understanding of the application of basic clinical research methodologies to meet protocol and regulatory requirements.
• Develop client materials according to project requirements, including but not limited to, project-specific documentation, operating procedures, standards, and work flows. Monitor project changes to ensure documentation and systems/software conforms to new requirements.
• Process incoming and outgoing project materials to monitor, verify, and track receipt of documentation and ensures appropriate distribution of materials to internal and external research personnel and sites.
• Execute assigned portions of clinical studies. Carry out activities while optimizing efficiency, quality and consistency, while maintaining compliance with SOPs, policies and procedures.
• Coordinate the activities of smaller, well-defined projects.
• Communicate with clients, sponsors, and site personnel to ensure project needs are met.
• Compile data, track, analyze and prepare reports including project status, project summaries, and recommendations. Support data management activities. Work with clients and internal subject matter experts to develop database specifications. Document specifications and obtain approvals. Perform data management activities as needed.
• Prepare general correspondence, agendas and meeting minutes, reports, and other project-specific documentation. Ensure review, approval, and distribution to internal staff and external project participants.
• Provide logistical support for committee meetings and DSMB meetings, including planning, arrangements, travel and post-meeting activities and writing reports.
• Design build, and update spreadsheets and other tracking tools.
• Recognize which decisions may have a consequential effect on the Project and make decisions based on experience, skill, and situation, consulting with and/or informing others as appropriate.
• Maintain clinical research files and related documents.
• Demonstrate a thorough understanding of company policies, procedures, and standards.
• Ensure work is completed on time and is of the highest quality.
• Perform related duties as assigned.

Research Assistant – Part Time

Research Assistant – Full Time

Call Center Registered Nurse

Part-Time Call Center Nurse

Midshift Call Center Nurse, RN-BSN

Customer Service Representative

Call Center Nurse, RN-BSN

RN, Call Center

Call Center Nurse, RN-BSN

Nurse, RN – Call Center

Research Specialist I