Beneficiary Support Specialist

MPF Federal, LLC

Beneficiary Support Specialist for Ticket to Work program assisting disability beneficiaries. Handling inquiries and updating records to support employment efforts for individuals with disabilities.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a remote environment, effectively communicating program information while navigating multiple software systems. Exhibits patience and empathy when assisting beneficiaries and providers with complex inquiries.

Highest-signal resume keywords

Customer Service ExperienceStrong Verbal CommunicationStrong Written CommunicationExperience with SSA ProgramsBilingual (English/Spanish)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

PatienceEmpathy

Tools & Technologies

Multiple Software Systems

Industry Keywords

Contact CenterBenefits AdministrationHealthcareGovernment ServicesDisability ServicesVocational Rehabilitation

About the role

Key responsibilities & impact

Respond to beneficiary and provider inquiries by phone, email, and written correspondence
Explain program information clearly to callers with a wide range of communication needs
Update and maintain accurate records across multiple systems
Process routine service requests within established timeframes
Escalate complex cases to the appropriate team
Meet quality and productivity standards

Requirements

What you’ll need

High school diploma or one year of work experience
Customer service experience, ideally in a contact center, benefits, healthcare, or government services environment
Strong verbal and written communication
Comfort navigating multiple software systems while assisting a caller
Patience and genuine empathy — many callers are navigating disability, financial stress, or complex program rules
Reliable internet and a quiet, dedicated workspace (remote role)
Nice to Have
Experience with SSA programs, disability services, vocational rehabilitation, or benefits administration
Bilingual (English/Spanish)

Benefits

Comp & perks

MPF Federal is an Equal Opportunity Employer.
competitive salary
medical benefits
PTO
holiday pay and more.