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Call Center Registered Nurse
MPF Federal, LLCRemote RN role for Telehealth Triage supporting military families. Utilizing clinical expertise to guide patients in acute care scenarios from home.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in acute care nursing with a focus on triage and telehealth, providing evidence-based care and health education while effectively documenting interactions in EHR systems. Possesses strong clinical judgment and emotional intelligence to support military-connected communities.
Highest-signal resume keywords
5+ Years Acute Care RN ExperienceCurrent Compact RN LicenseBSN DegreeTelehealth ExperienceCrisis Triage Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Triage Symptoms AssessmentImmediate Care Advice DeliveryHealth Education CounselingBehavioral Health ExperienceDocumentation in EHRMulti-Screen Computer SystemsClinical JudgmentEmergency Care KnowledgeMed-Surg ExperiencePhone-Based Care
Soft Skills
Emotional IntelligenceTeam CollaborationMission-First Mindset
Industry Keywords
Military Healthcare SystemsVA PatientsCall Center NursingComplex Calls HandlingMother-Baby ExperiencePediatric Experience
About the role
Key responsibilities & impact- Triage Symptoms: Assess callers using evidence-based protocols
- Deliver Immediate Care Advice: Recommend next steps, from self-care to urgent care
- Offer Health Education: Counsel patients on medications and test results
- Crisis Triage: Handle behavioral health, emergency, and complex calls
- Document Interactions: Accurately chart calls in EHR
- Team Collaboration: Work closely with a supportive leadership team and fellow remote RNs
Requirements
What you’ll need- 5+ Years of Recent Hands-On Acute Care RN Experience
- ER or Med-Surg strongly preferred
- Current Compact RN License in good standing from the state you are physically in
- BSN Degree from an accredited American university
- Confidence with phone-based care and multi-screen computer systems
- Strong clinical judgment, emotional intelligence, and documentation skills
- A mission-first mindset and passion for serving military-connected communities
- Experience with behavioral health, mother-baby, and/or peds (bonus)
- Past work in telehealth, triage, or call center nursing (bonus)
- Familiarity with military healthcare systems or VA patients (bonus)
Benefits
Comp & perks- 100% Remote – Work From Home
- Most schedules include Saturday and Sunday
- 6 Weeks Paid Training
- Competitive salary
- Medical benefits
- PTO
- Holiday pay