Senior IT Systems Administrator
UpKeep
CloudIoTMacOSVMware
Job Level
Junior
Tech Stack
CloudIoTLinuxMacOSVoIP
About the role
- Monitor and maintain company computer systems; perform hardware and software installations
- Perform OS installations and configurations for MacOS, Windows, and Linux systems
- Facilitate seamless onboarding and offboarding processes for employees
- Conduct new hire orientation sessions related to IT support
- Manage and maintain local inventory of IT assets
- Coordinate with internal and external stakeholders to resolve technical issues promptly
- Ensure adherence to Service Level Agreements (SLAs) and uphold quality standards
- Generate accurate and timely reports on IT support metrics
- Address onsite user issues within the office environment
- Provide remote support to end users via tickets, emails, and Slack channels
- Tackle logical, analytical, and technical challenges independently and with internal teams and vendors
Requirements
- Bachelor of engineering in computer science or equivalent
- Minimum 1-3 years IT support experience
- Strong knowledge of Windows, MacOS and Linux troubleshooting
- Solid IT infrastructure knowledge and experience
- Understanding of G Suite, OKTA, Jira, MDM solutions and VOIP
- Customer Handling experience and technical troubleshooting Expertise
- Proficient in verbal and spoken English
- Flexibility and willingness to work varying hours and shifts
- CCNA & CCNP, MCITP, Office 365 Certifications (preferred)
- Call Center IT Support experience (preferred)
- Understands the basics of AI and automation used in IT support
- Knows how AI can help with tasks like auto-assigning tickets, chat-based support, and spotting system issues early
- Authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations
