Director, IT Operations Engineering
Bounteous
CloudMacOS
Job Level
Mid-LevelSenior
Tech Stack
CloudMacOS
About the role
- Collaborate with our teams to determine the best IT infrastructure, tools and platforms Design, implement, and maintain our IT systems Troubleshoot internal IT challenges as they arise Ensure our compliance with clients’ IT security policies and procedures Perform regular maintenance tasks Monitor system performance and ensure optimal operation Maintain an inventory of hardware and software licenses Support team onboarding and offboarding from both internal and client systems Stay up to date on emerging technologies, and tools Embrace AI tools as supportive resources to streamline workflows, enhance problem-solving, and boost efficiency Contribute to culture of continuous creative improvement, innovation, and excellence
Requirements
- Proven 3 years full-time experience in an IT support role Hands-on experience providing support in both Windows and MacOS environments, including setup, troubleshooting, and ongoing maintenance Demonstrated experience supporting cloud-based tools, and managing user accounts, permissions, and licenses Strong written and verbal communication skills, with the ability to explain technical issues to non-technical users Excellent problem-solving skills Openness to AI
