Moss | Spend smarter

People Operations

• Serve as the primary strategic sparring partner to senior leaders and managers across your orgs
• Build manager capability over time through training, 1:1 sparring, and hands-on support during critical moments
• Spot opportunities and risks early, cutting through noise and delivering pragmatic, high-quality solutions fast
• Help leaders successfully embed change and culture initiatives within their teams
• Be the absolute expert on your org, using data and a deep understanding of your teams and our business to keep the pulse on all things relevant to performance, progression, engagement, and retention
• Own Moss’ core people cycles end-to-end within your org, including probation period check ins, biannual performance feedback cycles, and biannual review cycles
• Lead engagement survey analysis, conduct stay interviews, and identify and drive initiatives key to retention
• Deliver insights that inform headcount planning and overall talent acquisition strategies
• Whenever needed, lead end-to-end hiring for priority and leadership roles in your orgs

Senior People Business Partner

Data Analyst

• Deliver customer insights - You will analyse customer usage, adoption, and engagement data to identify trends, risks, and opportunities. Package and present actionable recommendations to senior leaders to drive retention and expansion within our existing customer base.
• Build and maintain dashboards - You will designed clear, reliable dashboards to track key CS metrics such as spend, NRR, churn, product adoption, and health scores.
• Ensure data accuracy - This includes maintain data quality and reporting integrity, ensuring reliable and consistent metrics for decision-making.
• Collaborate cross-functionally - Ongoing partnerships with Customer Success, Revenue Operations, Product, and Finance to align on customer KPIs and data definitions.
• Enable proactive actions - You will develop alerts, triggers, or health models that help CSMs easily identify and act on at risk accounts and upsell opportunities.
• Support forecasting & strategy - You will align with CS leadership to build retention models, renewal forecasts, and OKR tracking frameworks.
• Improving Standards - You will define and improve data processes, reporting standards, and best practices within the CS and data functions.

Senior Commercial Data Analyst

3D Artist

• Bring complex FinTech products to life through clear, clickable, and high-converting content and ad campaigns.
• Lead the craft: from typography to composition to motion, with pixel-perfect attention to detail.
• Translate insights and strategies from our Product Marketing and Growth teams into visually stunning campaign concepts.
• Collaborate with internal stakeholders and external agencies to develop 360° brand campaigns.
• Contribute to design systems in Figma, expand our component library, and ensure brand consistency across every touchpoint.
• Drive motion design yourself — creating animated UI effects, micro-interactions, and social motion assets using tools like After Effects, Jitter, or Rive.

Motion Designer

Brand Designer

• Bring complex FinTech products to life through clear, clickable, and high-converting content and ad campaigns.
• Lead the craft: from typography to composition to motion, with pixel-perfect attention to detail.
• Translate insights and strategies from our Product Marketing and Growth teams into visually stunning campaign concepts.
• Collaborate with internal stakeholders and external agencies to develop 360° brand campaigns
• Contribute to design systems in Figma, expand our component library, and ensure brand consistency across every touchpoint.
• Drive motion design yourself — creating animated UI effects, micro-interactions, and social motion assets using tools like After Effects, Jitter, or Rive.

Senior Brand Designer

AI Engineer

• Build & Evaluate AI Agents: Design, implement, and rigorously test finance automation agents in production.
• Auditability & Control: Architect agents that provide a transparent audit trail of all reasoning steps and enable user intervention at any time.
• Data Context Injection: Seamlessly integrate customer data into agent workflows while maintaining trust, security, and adaptability.
• Technical Leadership: Shape Moss’s AI engineering practices, mentor peers, and influence product strategy.
• Collaboration: Work closely with product, design, and finance domain experts to deliver customer-ready AI products.

Applied AI Engineer

Product Operations

• Centralize and triage product feedback from internal teams and customers, ensuring systematic tracking, transparent follow-up, and closed loops across all channels (including G2, Capterra, and support feedback).
• Become an expert on our roadmap, tailoring updates for different stakeholders, keeping information current, and ensuring commitments are factored into product planning to support adoption and reduce churn risks.
• Own and optimize cross-functional processes (e.g., NPS tooling, churn workflows, sales demo environments, bug/ops ticketing), enabling smooth collaboration between customer-facing and technical teams.
• Partner with the data team to extract insights from feedback and usage data, explore new tooling, and translate findings into actionable recommendations for product prioritization.
• Facilitate user research, connect PMs and designers directly with customers, coordinate testing and beta programs, and ensure insights are shared across the product org.

Product Operations Manager

Financial Planning and Analysis

• Support monthly finance tasks including month-end closing, financial reconciliations, and analyses.
• Assist with annual financial statements and audits.
• Collaborate with tech/product teams to innovate and refine the product.
• Prepare tax reports for external stakeholders and help optimize group-wide tax landscape.
• Work closely with senior leadership and receive mentorship from finance professionals.

Working Student, Finance

• Join our Tax & Accounting Team as a Finance Intern onsite in Berlin
• Support team with monthly finance tasks, month-end closing, financial reconciliations, analyses, annual financial statements and audits
• Collaborate with tech department to innovate and refine product
• Support application for R&D tax credit and prepare tax reports for external stakeholders
• Work closely with senior leadership and gain hands-on experience with accounting and tax

Finance Intern

Recruitment

• Identify, attract and engage talent using different sourcing techniques and channels; manage the entire candidate journey from initial contact to offer management and ensure a high-quality candidate experience.
• Conduct vacancy briefings: collect requirements for new vacancies and ask insightful questions to align on candidate profiles.
• Deliver reporting on TA performance and insights; identify and implement process improvements and experiments.
• Stakeholder management: respond to stakeholder queries, provide necessary information, and develop sustainable relationships with team leads and interviewers.
• Focused hiring for Germany-based positions while supporting teams across all markets; participate in assessment, live case study, and in-person interviews as part of the hiring process.

Talent Acquisition Partner, German Speaking

Financial Crime

• Assist the team in customer onboarding and later perform onboarding under guidance
• Collect and verify customer information for AML compliance
• Review and verify documents, contact information, identification records, financial statements
• Communicate with internal teams and customers to convey and resolve issues
• Continuously review, optimize and improve internal processes

KYC Intern

• Own complex casework: process 50–70 KYC cases/month, handling more advanced and borderline applications after a 3-month ramp-up.
• Review and assess Enhanced Due Diligence (EDD) cases and provide QA feedback and second opinions.
• Mentor and support junior and mid-level team members; onboard new joiners and share knowledge.
• Identify process and documentation gaps; contribute to the KYC knowledge base and internal materials.
• Lead small scoped projects such as training documentation, process improvements, or tooling.
• Collaborate cross-functionally with Compliance, Product, and partners on joint initiatives and process alignment.
• Act as backup for the Team Lead: make judgement calls, unblock work, and maintain team momentum and quality during busy periods or absences.

Senior KYC Analyst

Business Development Rep

• Build and lead a brand-new BDR team in Munich, scaling up to 8 members
• Hire, onboard, mentor and manage Sales Development Representatives, developing individual growth plans
• Work with cross-functional teams to implement customer acquisition strategies that translate into revenue
• Monitor and analyse key metrics to improve team efficiency and implement data-driven prospecting methods
• Foster excellent customer experience and instil high customer orientation and advisory skills within the team