Moss | Spend smarter

Business Operations

• You analyze operational data to identify inefficiencies, root causes, and scalability constraints. You build structured hypotheses on what is broken, quantify the business impact, and clearly define what needs to be fixed and why it matters.
• Based on your analysis, you design the ideal future-state process and operating model. You define how workflows should function, which teams are involved, which systems and data flows are affected, and how success should be measured.
• You translate your solution into execution by building and implementing improved processes in a tech-savvy, hands-on manner. You collaborate with Operations, Product, Commercial, and Regulatory Functions to introduce tooling, automation, and structural changes to ensure measurable, sustainable impact.

Business Operations Intern

Operations

• Own and continuously evolve the TechOps operating model as Moss scales.
• Define and implement automation-first approaches to identity, access, device, and workplace management.
• Ensure operational efficiency, reliability, and cost optimization across systems.
• Establish clear service levels and stakeholder expectations.
• Drive pragmatic process improvements without overengineering.
• Own Google Workspace, MDM (Jumpcloud), IAM, and core workplace infrastructure.
• Ensure scalable onboarding/offboarding processes with strong security integration.
• Partner closely with Security to ensure controls meet audit and regulatory requirements (ISO27001, SOC2, DORA).
• Maintain clear documentation and accountability for all critical systems.
• Act as an escalation point for complex technical and identity-related topics.
• Lead and develop a high-performing TechOps team.
• Provide regular feedback, coaching, and structured development plans.
• Foster a culture of accountability, ownership, and continuous improvement.
• Balance hands-on involvement with strategic delegation.
• Own vendor relationships and licensing strategy for TechOps-related tools.
• Drive cost transparency and optimization across workplace infrastructure.
• Continuously evaluate and rationalize the TechOps tool stack.
• Support budget planning and capacity forecasting aligned with company growth.
• Act as primary TechOps contact for internal and external audits.
• Ensure alignment with internal security policies and regulatory requirements.
• Collaborate cross-functionally with Engineering, Security, Finance, and People.
• Proactively identify operational and identity-related risks and implement mitigations.

TechOps Lead

Growth Marketing

• Develop and own a regional marketing plan for the Netherlands that supports demand generation, revenue growth and local brand presence in line with Moss central objectives.
• Plan and execute local campaigns, events, webinars, partner co-marketing andother initiatives tailored to Dutch market segments and verticals.
• Define, track and report on campaign performance and ROI at regional level; use data and insight to optimise execution and campaign mix.
• Build relationships with local partners, vendors, industry associations or relevant third parties to amplify reach and support co-marketing or channel efforts.
• Manage budget allocation for regional marketing initiatives; coordinate with external agencies or contractors if needed.
• Act as the “local face” of Moss in NL: understand the market, and gather market feedback to inform global strategy.

Growth Marketing Manager

Platform Engineer

• Extend existing Spring Boot services and APIs to enable new integration and orchestration use cases.
• Build and maintain REST APIs, webhook endpoints, and event-driven integration patterns.
• Ensure high standards in code quality, testing, observability, and long-term maintainability.
• Apply distributed systems best practices (idempotency, retries, rate limiting, failure isolation).
• Deploy and operate integration-related services in our Kubernetes-based environment.
• Ensure proper monitoring, logging, and alerting for automation and integration workloads.
• Work closely with other Platform Engineers to maintain reliability, scalability, and performance.
• Understand networking, DNS, ingress, and service-to-service communication patterns.
• Design secure patterns for webhooks and inbound integrations.
• Apply least-privilege IAM principles across workflows and APIs.
• Evaluate risks and potential abuse scenarios in automation workflows.
• Ensure integrations meet internal security and compliance standards expected in a FinTech environment.

Business Operations Intern

TechOps Lead

Growth Marketing Manager

Senior Platform Engineer – Integrations