Customer Support Specialist – German, English

Moss | Spend smarter

Customer Support Specialist for German clients assisting with inquiries and technical issues. Involved in projects to improve customer support and experience in a tech startup.

Posted 7/15/2026full-timeBerlin • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities through effective communication in both German and English, while employing a data-driven approach to problem-solving and process optimization. Exhibits a proactive mindset in addressing customer needs and improving the overall support experience.

Highest-signal resume keywords

Fluent German (C1)Fluent English (C1)Customer Support ExperienceProactive Problem-SolverClear Communicator

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Methodical ThinkerCustomer OrientedQuick Learner

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

You handle customer support queries via calls, chat, and emails, acting as the first point of contact
You gain insights about our customers’ needs through your interactions and channel these back to our product team to improve our customer experience
You continuously innovate and optimize internal processes with the team to elevate the customer experience
You not only support our customers, but also the team on topics such as shift management or technical leadership
You are working in projects to improve the support experience

Requirements

What you’ll need

Previous experience in a customer facing role
Fluent German (C1) and English (C1)
Methodical thinker - You have a data-driven, structured and solution-oriented way of working, you work through priorities calmly and systematically.
Proactive problem-solver - You take ownership in finding solutions to complex problems, and you go one step further in looking for solutions that stop the problem from happening again.
Clear Communicator - You are able to communicate complex topics to a range of audiences in a clear, concise, and expert manner in written and oral form. You remain composed in difficult situations.
Customer oriented - You empathize with your customer’s challenges and pain points to better understand their needs and find a swift solution.
Quick learner - You are quick to understand new technologies, processes, products, and enjoy keeping up to date and learning. You are keen to understand internal and the customers' financial processes.

Benefits

Comp & perks

Top-of-market compensation package, including equity.
Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.
Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos.