MORO TECH

Operations

• Coordinate projects and tasks across teams, tracking progress, deadlines, and deliverables.
• Keep day-to-day operations running smoothly: scheduling, documentation, reporting, and follow-ups.
• Act as a point of contact between internal teams, external partners, and stakeholders.
• Support commercial, financial, and administrative processes such as quotations, purchase orders, invoices, and record-keeping.
• Help manage vendor and partner relationships, including renewals and commercial discussions.
• Monitor compliance with agreements, internal policies, and governance requirements.
• Prepare clear reports, summaries, and materials for stakeholders and leadership.
• Identify opportunities to simplify and improve processes, and help put improvements in place.
• Take on new responsibilities as priorities shift — no two weeks look exactly the same.

Project and Operations Specialist

Financial Planning and Analysis

• Track project expenses against approved budgets, maintaining accurate financial records using Excel or Google Sheets.
• Conduct monthly variance analysis, identifying key drivers and flagging risks or potential overspends to stakeholders.
• Prepare and deliver clear budget summaries and updates to relevant stakeholders on a regular basis.
• Partner with cross-functional teams to gather budget inputs and ensure financial data is captured accurately and on time.
• Manage relationships with internal and external stakeholders, ensuring alignment on budget matters.
• Participate in project meetings to stay informed on ongoing initiatives and represent the business operations perspective.
• Support broader business operations activities to ensure smooth day-to-day execution within the EAI function.

Financial Operations Analyst – Enterprise AI

Technical Project Manager

• Lead the daily incident management process across all supported applications, ensuring incidents are reviewed, prioritized, and progressed based on business impact.
• Organize and facilitate daily incident review meetings, reviewing application health, critical incidents, SLA performance, and operational risks.
• Monitor ServiceNow queues, SLAs, KPIs, ticket hygiene, and process compliance to maintain clear operational visibility and control.
• Coordinate incident resolution activities across L2, L3, vendors, business teams, and other technical stakeholders.
• Validate incident severity, impact, priority, technical evidence, and closure quality before completion.
• Lead L2 activities during Major Incidents, including technical bridge coordination, resolution tracking, stakeholder communication, and escalation when required.
• Facilitate post-major incident reviews, ensuring lessons learned are documented, owned, and followed through to completion.
• Perform technical triage for complex incidents by reviewing logs, monitoring alerts, system behavior, and available diagnostic evidence.
• Guide engineers during troubleshooting and ensure sufficient technical analysis is completed before escalation to L3 or engineering teams.
• Coordinate application releases with L3 engineering teams, validating release readiness, deployment plans, rollback strategies, and post-deployment checks.
• Support emergency releases and hotfix implementation while ensuring appropriate risk assessment, communication, and approval steps are followed.
• Participate in CAB and change approval activities, representing operational readiness, service impact, and technical risk considerations.
• Drive problem management for recurring incidents by leading root-cause analysis, coordinating permanent fixes, and tracking corrective actions.
• Support availability, service reliability, and operational resilience through proactive monitoring, trend analysis, and continuous improvement initiatives.
• Maintain audit readiness and ensure adherence to ITIL processes, operational standards, documentation practices, and knowledge management expectations.

Technical Service Delivery Manager

IT Support

• Provide first-line technical support by resolving basic hardware, software, and access issues for users.
• Assist with setting up workstations, devices, and standard software to ensure employees are ready to work.
• Follow troubleshooting procedures to identify and resolve common technical problems.
• Monitor and update helpdesk tickets to ensure requests are tracked and handled efficiently.
• Investigate recurring issues and flag them to senior IT staff to improve system reliability.
• Help maintain simple documentation and user guides to support smoother IT operations.
• Communicate clearly with users to understand issues and explain solutions in a friendly way.
• Collaborate with the IT team to escalate complex problems and learn best practices.
• Support continuous improvement by suggesting small workflow or documentation enhancements.
• Develop automations to improve efficiency using low-code tools.
• Perform data gathering and analysis to better understand, characterize and improve IT Operations.

IT Helpdesk

• Provide first-line technical support by resolving basic hardware, software, and access issues for users.
• Assist with setting up workstations, devices, and standard software to ensure employees are ready to work.
• Follow troubleshooting procedures to identify and resolve common technical problems.
• Monitor and update helpdesk tickets to ensure requests are tracked and handled efficiently.
• Investigate recurring issues and flag them to senior IT staff to improve system reliability.
• Help maintain simple documentation and user guides to support smoother IT operations.
• Communicate clearly with users to understand issues and explain solutions in a friendly way.
• Collaborate with the IT team to escalate complex problems and learn best practices.
• Support continuous improvement by suggesting small workflow or documentation enhancements.
• Develop automations to improve efficiency using low-code tools.
• Perform data gathering and analysis to better understand, characterize and improve IT Operations

Junior IT Helpdesk

Full-stack Engineer

• Partner with business and delivery leadership teams to understand incoming business and technology demand
• Translate business requirements into scalable, executable technical solution approaches
• Lead technical discovery workshops, architecture discussions, and solution definition sessions with stakeholders and engineering teams
• Assess technical feasibility, identify dependencies, and surface execution risks early during demand intake and planning
• Orchestrate cross-functional solution discussions across multiple engineering, platform, and delivery capability areas, aligning teams into coherent and executable solution approaches
• Define high-level solution structures, integration approaches, assumptions, and technical delivery considerations
• Ensure proposed solutions are scalable, supportable, and aligned with enterprise architecture and operational standards
• Act as a trusted technical advisor during customer and stakeholder engagements
• Collaborate with globally distributed teams across APAC, EMEA, and the Americas to align execution readiness and technical direction
• Enable scalable and standardized engineering approaches across delivery teams and capability areas
• Bridge the transition between solution shaping and delivery execution by clarifying technical intent, dependencies, and priorities
• Contribute to continuous improvement of technical standards, reusable frameworks, and solution governance practices

Tech Lead

Product Manager

• Own and manage the product backlog, roadmap, prioritization, and release sequencing across evolving business and operational needs
• Gather, consolidate, and align requirements from business, operational, governance, and technical stakeholders
• Translate operational processes, governance requirements, KPIs, reporting needs, and workflow requirements into scalable platform capabilities and user stories
• Collaborate with business, operations, engineering, architecture, UX, QA, analytics, and delivery teams throughout the product lifecycle
• Drive alignment between platform capabilities, operational objectives, automation opportunities, user experience, scalability, and technical feasibility
• Support the design and evolution of workflow automation, operational visibility, dashboarding, reporting, and AI-assisted capabilities
• Facilitate alignment across cross-functional and distributed stakeholder groups
• Partner with enablement and change teams to support adoption readiness and sustainable platform usage
• Contribute to long-term platform strategy, operational scalability, and feature evolution

Product Owner

SDET

• Design, drive and execute software testing tasks by ensuring proper Test planning, Test Cases preparation and description, based on requirements specifications and technical design documents.
• Conduct integration testing of mobile app components, including front-end interfaces, APIs, DBs and third-party integrations.
• Utilize hardware components into the Integration testing process (e.g. vehicles, chargers, smart cables)
• Implement and maintain automated integration tests using appropriate tools and frameworks to ensure efficiency and repeatability.
• Execute manual test scenarios covering new functionalities and bug fixing confirmation tests.
• Identify, diagnose, and resolve integration issues by collaborating with development and QA teams.
• Collaborate closely with Business Analysts and Product Owners to define well-structured and testable user stories.
• Conduct performance and scalability testing of integrated components to ensure they meet performance standards.
• Track Integration test progress and report on test coverage, test results, and issues to stakeholders.
• Promote continuous improvement by investigating and suggesting methodologies, tools and new technologies when needed, to successfully contribute and maintain a high level of quality assurance lifecycle.

Integration Software Engineer – Test

Procurement

• Manage the lifecycle of software licenses and subscriptions, including inventory tracking, renewals, usage monitoring, and optimization initiatives.
• Support commercial discussions and renewal processes with key software vendors to achieve cost-efficiency and business objectives.
• Coordinate the vendor relationships and act as a liaison between internal stakeholders, Global Procurement (GP) and Legal, and external partners.
• Lead commercial discussions and negotiations for major software licenses and tools, including Atlassian (Jira/Confluence), Mathworks, and Blackduck, driving cost savings and optimization goals.
• Manage the full inventory and lifecycle of software licenses, including usage tracking and license type optimization.
• Serve as the primary commercial point of contact for software vendors, coordinating communication with Global Procurement (GP) and Legal for complex or urgent matters.
• Develop and manage the commercial model for the resale and external deployment of specific platforms and tools (e.g., Jira/Confluence/Github) at an approved margin.
• Ensure accurate processing and documentation of all software-related financial transactions, including Quotations, POs, Invoices, and AP, with appropriate justification for major purchases.
• Design, operate, and refine chargeback and cost allocation schemes for key internal platforms, including GPU usage calculation, allocation rule definition, and centralized billing.
• Ensure all software licensing and platform usage aligns with contractual terms and internal governance rules, addressing complex legal and compliance issues as needed.
• Collaborate with PM & Engineering teams to review platform feature enhancements and verify alignment with software licensing agreements.
• Coordinate with corporate headquarters and affiliate organizations on billing, agreement amendments, and organizational changes.
• Drive the transition from ad-hoc management to a centralized operational framework, establishing clear guidelines for license tracking, billing, and budgeting.

Software Vendor Management Lead

• **On a given day, a Software Vendor Management Operations Specialist will: **
• - Manage the lifecycle of software licenses and subscriptions, including inventory tracking, renewals, usage monitoring, and optimization initiatives.
• - Support commercial discussions and renewal processes with key software vendors to achieve cost-efficiency and business objectives.
• - Coordinate the vendor relationships and act as a laison between internal stakeholders, Global Procurement (GP) and Legal, and external partners.
• - Oversee the operational processes supporting the resale and external deployment of software platforms & tools.
• - Ensure accurate processing, documentation, and compliance of software-related financial transactions, including quotations, purchase orders, invoices, and accounts payable activities.
• - Manage and support chargeback, cost allocation, and centralized billing processes for internal platforms and services.
• - Monitor compliance with software licensing agreements, contractual obligations, and internal governance requirements.
• - Partner with Product Management and Engineering teams to assess platform enhancements and ensure alignment with licensing and contractual terms.
• - Coordinate with corporate and affiliate organizations on billing structures, service agreements, and operational changes impacting software and platform management.
• - Drive the implementation and continuous improvement of centralized processes, governance frameworks, and operational standards for software, licensing, and platform operations.