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Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Provide first-line technical support by resolving basic hardware, software, and access issues for users.
- Assist with setting up workstations, devices, and standard software to ensure employees are ready to work.
- Follow troubleshooting procedures to identify and resolve common technical problems.
- Monitor and update helpdesk tickets to ensure requests are tracked and handled efficiently.
- Investigate recurring issues and flag them to senior IT staff to improve system reliability.
- Help maintain simple documentation and user guides to support smoother IT operations.
- Communicate clearly with users to understand issues and explain solutions in a friendly way.
- Collaborate with the IT team to escalate complex problems and learn best practices.
- Support continuous improvement by suggesting small workflow or documentation enhancements.
- Develop automations to improve efficiency using low-code tools.
- Perform data gathering and analysis to better understand, characterize and improve IT Operations
Requirements
What you’ll need- A high school diploma or ongoing studies in IT, Computer Science, or a related field are welcome but not required.
- No professional IT experience is necessary; personal interest in technology or informal experience is a plus.
- Familiarity with computers, operating systems, and common software such as Microsoft 365 (including Intune and PowerAutomate), Jira and ServiceNow.
- A willingness to learn troubleshooting methods and follow structured support processes.
- Strong communication skills and a helpful, service-oriented attitude.
- Comfort working in a team and asking questions when unsure.
- A proactive mindset and reliability in handling tasks and responsibilities.
- Ability to stay organised and manage simple ticket workflows.
- Professional fluency in English.
Benefits
Comp & perks- A competitive compensation package that grows with your impact.
- Annual Performance and Salary Reviews to celebrate your progress.
- Monthly Meal Vouchers to fuel your creativity.
- Premium Private Health Coverage for you and your family.
- Extra vacation days to recharge and explore.
- Yearly training budget to master new skills.
- Cutting-edge tech setup with optional upgrades to customize your gear.
- Structured growth plans and regular progress check-ins.
- Location-fluid culture with work-from-anywhere flexibility.
- Modern workspaces designed for collaboration, open for visits as often as you like.
- Flexible working hours to accommodate your productivity peaks.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
TroubleshootingData GatheringDocumentationAutomation DevelopmentWorkflow Management
Soft Skills
Service-Oriented AttitudeProactive MindsetTeam CollaborationOrganizational Skills