Mood

Sales

• Lead & Scale a Sales Team: Manage and coach a team of 10–12 outbound phone reps focused on generating and closing B2B opportunities
• Drive Revenue Growth: Own team performance against pipeline generation, conversion rates, and revenue targets
• Develop Sales Talent: Provide ongoing coaching on prospecting, objection handling, negotiation, and closing techniques. This will also require being involved in closing deals and engaging on the phone when needed.
• Refine Outbound Strategy: Partner with leadership to optimize targeting, messaging, cadences, and sales playbooks
• Build Pipeline Discipline: Ensure consistent activity levels across calls, emails, and follow-ups to drive predictable pipeline
• Analyze Performance: Track KPIs, evaluate funnel metrics, and use data to improve individual and team performance
• Collaborate Cross-Functionally: Work with other departments to accelerate and enhance the customer experience
• Create a Winning Culture: Foster a high-performance, accountability-driven environment with strong team engagement

Outbound B2B Sales Supervisor

• Supervise a team of around 12-15 Outbound Phone Sales Representatives, providing daily support, coaching, and performance management.
• Monitor individual and team performance to ensure sales targets, contact center KPIs, and customer satisfaction goals are met and exceeded.
• Provide ongoing training, coaching, feedback, and career development opportunities to empower team members and enhance their sales skills.
• Collaborate with the Customer Success Contact Center Leadership team to refine outbound sales strategies, tools, and workflows.
• Build and maintain a collaborative, high-energy environment that aligns with Mood’s values and promotes engagement and team morale.
• Track and report on key performance metrics, using data insights to identify opportunities for improvement and drive decision-making.
• Work closely with other departments, including Marketing and Product, to align on customer insights and support broader company initiatives.

Outbound Phone Sales Supervisor

Human Resources

• Deliver consistent, high-quality execution of HR programs, processes, and employee support across the organization, ensuring accuracy, compliance, and a strong employee experience.
• Serve as a primary point of contact for employees, providing timely, accurate support and resolving day-to-day HR questions while escalating more complex matters as appropriate.
• Maintain the integrity of employee data and documentation within HR systems, ensuring accuracy, consistency, and audit readiness across all records.
• Partner with HR leadership and cross-functional teams to ensure HR operations run smoothly and align with business needs.
• Own and continuously improve core HR processes, including onboarding, offboarding, documentation standards, and employee lifecycle workflow.
• Maintain and optimize the digital personnel file system, ensuring records are complete, compliant, and consistently organized.
• Own HR standard operating procedures (SOPs) and work instructions, ensuring processes are documented, maintained, and followed across the People team.
• Support administration of benefits and leave programs, including employee inquiries, enrollments, and coordination with brokers and vendors.
• Coordinate with external partners and internal teams to resolve issues and maintain continuity across HR programs.
• Draft and process offer letters and maintain documentation related to compensation changes and approvals.
• Generate and maintain HR reporting, including headcount, turnover, and workforce data, ensuring consistency and reliability of reporting outputs.
• Track completion of required training and compliance programs and maintain audit-ready documentation.
• Partner with HR leadership to support execution of company-wide HR initiatives and programs, including performance management cycles and other core people processes.
• Support the administration of key talent processes, including performance reviews and related documentation, ensuring processes are executed consistently and on time.
• Contribute to HR projects and operational initiatives that improve processes, systems, and overall effectiveness of the People function.
• Identify inefficiencies in HR processes and systems and recommend improvements to increase consistency, accuracy, and scalability.

Human Resources Generalist

• Develop and execute Mood’s wholesale and DSD strategy for THC beverages, focusing on scalable expansion across beverage distributors and route-based sales networks.
• Identify, recruit, and manage strategic distributor partners while establishing alignment around growth targets, execution standards, and market expansion plans.
• Define and implement go-to-market strategies that optimize distribution, velocity, and retail presence across beverage-led channels including convenience, grocery, liquor, and specialty retail.
• Build repeatable playbooks for onboarding new distributors and entering new markets, ensuring strong early-stage velocity and consistent execution.
• Lead distributor negotiations including pricing structures, promotional support, and commercial agreements that support long-term growth.
• Develop strong relationships with distributor leadership, sales teams, and route operators to ensure consistent retail execution and brand visibility.
• Establish field execution standards including placement strategies, merchandising expectations, and retail activation programs.
• Partner with distributor sales teams to drive new account acquisition, product placements, and velocity improvements across priority retail accounts.
• Implement systems to monitor retail performance, execution quality, and distributor productivity across markets.
• Support market launches, sampling programs, and retail promotions designed to accelerate consumer awareness and product trial.
• Drive expansion within key beverage retail environments including convenience chains, independent convenience stores, grocery retailers, liquor stores, and specialty beverage retailers.
• Identify retail opportunities where THC beverages and adjacent hemp-derived products can succeed within the wholesale and DSD framework.
• Partner with internal teams to develop retailer-specific strategies that maximize shelf presence, placement quality, and category performance.
• Prioritize high-impact retail opportunities that accelerate brand visibility and revenue growth.
• Work closely with the VP of Sales, as well as Sales Operations, Supply Chain, Distribution, and other critical internal teams to align distributor expansion, inventory planning, and retail execution strategies.
• Collaborate with Sales Operations to build reporting infrastructure that tracks distributor performance, retail velocity, and market-level sales performance.
• Partner cross-functionally to develop retail activation programs, sampling strategies, and merchandising initiatives that drive sell-through.
• Collaborate with Finance and leadership on forecasting, distributor economics, and revenue planning tied to wholesale and DSD growth.
• Provide ongoing market insights that inform product development, packaging strategy, and pricing decisions.
• Serve as the internal subject matter expert on beverage distribution and the DSD ecosystem as it relates to hemp-derived THC beverages.
• Monitor evolving regulatory environments and market dynamics that impact THC beverage distribution and retail placement.
• Identify emerging retail channels, distributor partnerships, and market opportunities that support the expansion of hemp-derived beverages.
• Develop scalable frameworks for distributor management, field execution, and market prioritization as the business grows.
• Support the development of future wholesale and field sales capabilities as the organization scales.

Outbound B2B Sales Supervisor

Outbound Phone Sales Supervisor

Human Resources Generalist

Director of Sales, Wholesale