Chief Operating Officer
Kroo Bank
Senior Wealth Product Operations Specialist
Monzo Bank
contract
Posted on:
Location Type: Office
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Develop and implement operational improvements to enhance our growth and scalability
- Work closely with third parties that Monzo integrates with to administer wealth products
- Ad hoc project manage the implementation of new initiatives, such as supplier integrations
- Monitor key performance and risk indicators to improve customer experience and operational performance
- Oversee day-to-day operations and escalations, regularly reviewing process to incorporate best practices
- Ensure compliance with Monzo policies and regulatory requirements
- Collaborate with Product, Engineering and Customer Service teams to ship our roadmap
- Be part of a small, cross-functional Wealth Product Operations team reporting into the Wealth Operations Lead
Requirements
- A proven track record in designing and managing operations within regulated financial services
- Previous experience in securities and investment operations, including dealing, custody, transfers, or product administration
- Familiarity with applicable FCA and HMRC rules, such as CASS and ISA Regulations
- Experience in launching and scaling consumer products, including working with third-party providers
- Strong ability to drive tangible outcomes, thrive in ambiguity, and challenge the status quo with structured problem-solving
- An analytical and detail-oriented approach to developing scalable operational strategies and identifying key metrics for success
- Collaborative and persuasive communication skills, enabling you to work effectively across different teams and levels
- A humble, curious, and enthusiastic mindset, along with a knack for learning quickly and scaling new initiatives
Benefits
- salary dependent on experience
- share options / stock options
- Flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team
- £1,000 learning budget each year to use on books, training courses and conferences
- Plus lots more; read our full list of benefits (link)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational improvementsproject managementperformance monitoringrisk indicatorscompliancesecurities operationsinvestment operationsproduct administrationscalable operational strategieskey metrics
Soft skills
collaborative communicationpersuasive communicationproblem-solvinganalytical skillsdetail-orientedability to drive outcomesadaptabilitycuriosityenthusiasmlearning agility
