Head of Medical Operations
Ideagen
Operations Manager – Financial Crime, Business Banking
Monzo Bank
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £47,600 - £62,200 per year
Job Level
Mid-LevelSenior
About the role
- Lead a large team of up to 72 investigators focused on onboarding and lifecycle activities (Sign up reviews, Sanctions, High Risk account reviews, Enhanced Due Diligence)
- Manage and be directly responsible for up to 6 team managers who support investigators
- Take charge of team performance and monitor service levels; address identified challenges
- Ensure the team is equipped with effective training and guidance
- Inspire leaders to get the best from their team and support them navigating challenges
- Develop, communicate and implement operational change
- Collaborate with stakeholder teams including quality assurance, complaints, financial crime risk, hiring and more
- Build and maintain a high-performance, agile and empathetic management culture aligned with Monzo's values
- Manage the personal and professional development of Team Managers
- Contribute to a strong control environment by minimising breaches and resolving operational incidents
- Act as a point of escalation for complex challenges and take appropriate action
Requirements
- Experience leading high-performing operational teams in financial crime or fraud
- Experience analysing management information and building effective response plans
- Ability to independently manage incidents and build clear communication across stakeholders
- Experience leading (or closely supporting) the implementation of change projects in operational teams
- Strong understanding of current and emerging financial crime trends
- Good understanding of FinCrime regulation in the UK
- Excellent coaching skills with a track record of supporting people to achieve their personal development ambitions
- Good written and verbal communication skills
- Experience managing large teams (up to 72 investigators and responsibility for up to 6 team managers)
- ICA Advanced Certificate in Practical Customer Due Diligence, Managing Sanctions, Anti Money Laundering, or equivalent (desirable)
