Learning and Development Designer

Monzo Bank

contract

Posted on: 9/11/2025

Origin: • 🇬🇧 United Kingdom

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💰 £30,000 - £35,000 per year

Mid-LevelSenior

About the role

Design and build independent learning experiences used by COps (LMS content, text copy, media assets, knowledge checks/assessments)
Use Instructional Design Standards and design apps to prepare COps for their roles
Curate the Learning Management System by replacing, archiving and maintaining accurate ‘live’ training courses
Design training with accessibility, inclusion and relevance for learners at global sites
Develop skills in software platforms and share discoveries with other training designers to build a community of practice
Contribute to Learning/Performance strategy discussions by providing insights and spotting opportunities/trends (eg AI, software capabilities, new tools)
Work with Business Partners, Ops leads and COps to implement curricula and learning outcomes
Support workshops where COps embed independent learning through group discussion and planned activities

Strong ‘learning experience’ mindset and understanding of how to design learning experiences
Understanding that functionality and accessibility should work together to create relevant and engaging learning
Relationship management skills to work with stakeholders including Business Partners, Ops leads and COps
Motivated to learn and develop skills across writing, relationship management, project management, UX curation, risk management, design, media, software and AI
Proactive in maintaining, updating, verifying/reviewing and archiving courses in a Learning Management System
Understanding of Instructional Design Principles and adult learning theory
Ability to create engaging and accessible text copy, media assets and knowledge checks/assessments
Comfortable developing skills in software platforms and technologies and sharing learnings with other training designers