Senior Content Manager, People Managing People
Black & White Zebra
WordPress
Senior Content Strategist
TIAA
full-time
Posted on:
Location: Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $46 - $72 per hour
Job Level
Senior
About the role
- Support development and implementation of TIAA's conversational AI experiences, creating intuitive frameworks that enhance client and participant engagement
- Develop frameworks and dialogue flows that enhance engagement and shape AI-powered conversational interfaces
- Contribute to AI conversation design guidelines and best practices
- Collaborate with development teams on AI assistant capabilities and limitations
- Conduct content audits and content gap analyses to ensure consistency and alignment with industry best practices and enterprise needs
- Research and analyze audience needs, preferences, objectives, and consumption methods
- Plan, write and present content for mobile and web experiences
- Identify and solve problems in new and existing user experiences in a complex financial environment
- Create consistent, on-brand messaging that articulates benefits of TIAA products while streamlining operational tasks
Requirements
- 5+ years of conversation design, content strategy, and/or UX writing experience
- Experience designing conversational AI experiences for financial services or similarly regulated industries
- Demonstrated ability to create conversation flows, dialogue patterns, and prompt libraries
- Strong understanding of natural language processing (NLP) concepts and conversation design principles
- Experience with conversation design tools (e.g., Figma, Miro, Voiceflow , Botmock , or similar)
- Knowledge of AI assistant capabilities, limitations, and best practices
- Familiarity with compliance and risk management considerations in AI conversations
- Experience collaborating with cross-functional teams including product, development, legal, and compliance
- Ability to create and maintain conversation design documentation and guidelines
- Experience with user testing and iterative design processes
- Strong analytical skills to evaluate conversation performance and identify improvement opportunities
- University degree preferred in Communications, English, UX Design, HCI, or related field
