Field Events Marketing Manager – EMEA, APAC
Seeq Corporation
Fraud Investigator – Prevent
Monzo Bank
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £26,000 - £31,400 per year
Job Level
Mid-LevelSenior
About the role
- Gathering evidence from flagged transaction data
- Use of Monzo’s values to investigate the nature of suspicious transactions with empathy and attention to detail over the phone and via chat
- Use of Monzo’s values to reassure and support customers through the process of identifying active fraud
- Independently make decisions on cases and release or block flagged transactions
- Collaboratively make decisions on cases and release or block flagged transactions
- Triaging cases
- Reviewing limit increase requests from customers
- Submitting accounts for closure where first party concerns are held following investigation (in line with relevant guidance)
- Safeguarding compromised accounts and taking appropriate remedial action to ensure customers can resume safe usage of their Monzo account
- Providing advice and support to victims of fraud on how they can protect themselves in the future
- Completing any post-investigation activity as required
Requirements
- Experience in banking or other financial services such as FOS, HMRC
- A law enforcement background
- You're great at explaining things to people
- You're excited by our mission of making money work for everyone.
- Excellent English written & verbal communication skills
- Ability to be persuasive and empathetic
- Familiarity with common fraud typologies
- Confidence in investigating and problem solving and confident & concise decision-making
- Ability to work well independently & be collaborative with the wider team
- Values driven approach in line with Monzo’s core values
- You are a UK resident currently living in the UK and have the right to work in the UK.
Benefits
- Learning budget of £1,000 a year for books, training courses and conferences
- We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.
- And much more, see our full list of benefits here
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fraud investigationcase triagingdecision-makingcustomer supportevidence gatheringlimit increase reviewaccount closureremedial actionpost-investigation activity
Soft skills
empathyattention to detailcommunication skillspersuasivenessproblem solvingcollaborationindependencevalues-driven approach
