Regional Marketing and Events Associate
Grafana Labs
Senior Manager, Disruptive Events and Critical Incidents
Lyra Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
Tech Stack
Swift
About the role
- Proactively build Mental Health programmes, packages, and products for Workplace Disruptive Events and Critical Incidents that meet differentiate Lyra from competitors.
- Take lead as Lyra project manager, best-practice clinical advisor, and liaison (internal and client facing liaison where needed) when significant and major international Mass Trauma and Disruptive Events occur.
- Confidently represent Lyra to our customers and partners and the broader industry as a subject-matter expert in the field of Mental Health support for Workplace Disruptive Events and Critical Incidents.
- Oversee our Critical Incident Operation at a strategic level, ensuring it is well positioned to deliver on specialised programmes as well as day to day Client Critical Incident demands.
- Address service gaps, inefficiencies, financial and commercial needs, and quality concerns, in the DE&CI Services team and oversee solutions or improvement plans that are implemented. Where needed, support directly with complex or challenging CI demands from key customers, and become more involved where complaints have been escalated or where sensitive contexts demand a more senior leader to take control.
- At times, represent Lyra’s DE&CI products and approaches to customers in sales pitches and at onboarding for strategic opportunities and with senior management and benefits leaders where required.
- Act with urgency, agency, and flexibility in the face of global mass trauma events to ensure: Lyra’s immediate response plan is swift and sound. All internal stakeholders that need to advise and be advised have been consulted (e.g. Crisis Committee, impacted local Operations, Exco, CS Channels). A project plan is developed and Lyra’s response plan is communicated to clients via CS/other. This plan includes formal support options to HR for Lyra staff and providers that may also be impacted and in need of added support. Case studies are recorded for future BD opportunities.
Requirements
- Minimum of a master’s Qualification as a Psychologist / Counsellor or equivalent qualification.
- Registration with the specific psychological / counselling board in your respective country.
- Minimum of 10 years working experience with Employee Wellbeing and/or Critical Incident Support to Organisations, and at least some of these years in a people-leadership position.
- Be able to demonstrate excellent understanding of various trauma and disruptive events theory and paradigms.
Benefits
- The benefits available to those located in the UK. will be consistent with UK law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Mental Health programmesCritical Incident SupportEmployee Wellbeingproject managementclinical advisorytrauma theorydisruptive events theorysolution implementationcase study documentationclient onboarding
Soft skills
leadershipcommunicationproblem-solvingflexibilityurgencyagencyinterpersonal skillsstrategic thinkingcustomer representationcollaboration
Certifications
master’s qualification in Psychologymaster’s qualification in Counsellingregistration with psychological board