Senior Vice President, Relationship Management
BNY
Enterprise Customer Success
Monte Carlo
full-time
Posted on:
Origin: • 🇺🇸 United States • California, Oregon, Washington
Visit company websiteSalary
💰 $136,000 - $152,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead and manage the entire client journey from onboarding to adoption and value realization.
- Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions
- Effectively communicate business value to client executives through strategic reviews and insights.
- Partner with customers to establish clear business goals, timelines, priorities, and success metrics.
- Leverage your Monte Carlo product expertise to prescribe best practices to grow adoption and enhance the value driven from Monte Carlo.
- Identify and develop relationships with client executives that include VPs, C-suite officers, founders, and CEOs
- Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from Monte Carlo.
- Project manage the customer journey using internal and external resources as needed.
Requirements
- 5 years of experience in Customer Success serving enterprises or consulting for enterprise level clients (e.g. Bain, BCG, McKinsey, etc.). Strong experience with clients with up to 10K employees.
- Delivering success for data products/solutions is highly preferred.
- Demonstrated track record in an early-stage company or highly ambiguous environment.
- Project and stakeholder management skills to orchestrate large-scale rollouts and manage through enterprise political dynamics.
- Ability to prioritize complex and competing objectives.
- Authorization to work for any employer in the US (application form question)
